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Download "Как руководителю разговаривать с подчиненным, который им манипулирует? // Ведение переговоров 16+"

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ведение переговоров
правила ведения переговоров
техники переговоров
как вести переговоры
методы ведения переговоров
методы переговоров
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  • ruRussian
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00:00:02
expert in negotiations and today I want to
00:00:04
talk in this video about how a leader
00:00:09
talks to a subordinate who suddenly
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began to blackmail him,
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you know, I was pushed to create this vision by the
00:00:22
past, my vision in the video
00:00:25
you can watch and what to do
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when the subordinates leave the video
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subordinate, I won’t do this,
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do certain things, well, I won’t
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explain the basics, please look
00:00:35
earlier, namely that a person can be
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embroidered in a different
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state, the same applies to blackmail,
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now we’ll figure it out, imagine
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the situations, just carefully imagine
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you are sitting in your office
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you’re working and suddenly the door opens,
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your subordinate comes
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and says Cher, if you raise my
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salary, I’m forced to quit, he can
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say this in different intonations, you can
00:01:01
say if you raise my salary, I’ll
00:01:03
quit, or I’ll have to look for
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a job, but there are some notes of blackmail here,
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I’m sure that many of you now have
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this idea in your head, well, quit and
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why does it arise for many because in
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most business books,
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lecturers usually advise that we
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don’t talk to terrorists and that
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once you fell for it and next time we
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will push it, squeeze it out and part
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this is correct, but let's understand the fact
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that when we compare negotiations
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with military operations or with work with
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terrorism, this is not entirely true
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because the psychology of a blackmailer is different during military
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operations;
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will say that you can’t 203
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with terrorists when your life is at stake,
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but business is a slightly different game,
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there are rules, others, there are games with
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finite rules, and there are games with
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endless rules that are not defined in
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business, there are a lot of water and for example
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you need to understand that if you fire this
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employee today, you will be punished a project was born
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and we’ll find a lot of things to say, but will you
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find them? I know a lot of examples,
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and you also know about this, when people
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can’t find a replacement and spend millions
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precisely because of their own, these orbits,
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but I didn’t say to give in, why are we
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behaving this way? reaction, that is, the person
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comes out starting to triumph, our
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inner voice begins to get angry and we
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begin to use some erroneous
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actions, or the second erroneous
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action is to immediately raise salaries,
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so now we will figure out how to
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act correctly by the way, I’m not talking now about ordinary
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employees who will be replaced It’s just that I’m not
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talking now about the loaders in the warehouse, I’m not
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talking now about the porter about this
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something or the taba
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library, rarely as although there is a
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situation when they are difficult to replace,
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for example, I remembered now the situation
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why I said I remembered one situation
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when we entered the Russian market I was
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engaged in sales of alcoholic beverages and
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so we went out and the first delivery was supposed to be
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completed at 30, the cargo from the border was
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supposed to arrive at 7 in the evening, but
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since it was delayed, he arrived at 12 at night,
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the toys came to my deputy and, well,
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quite normally, they asked for an additional amount of
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money for this this is my deputy
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being cheeks sharply said whoever doesn’t
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like everyone get out of here 12 at night the
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car comes there is no one this is the
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situation so here you need to
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weigh it later so friends you need to
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remember the golden rule when what is
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the problem of blackmail it is always the
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same as a rule he would unexpectedly not
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expect tires either, so when a
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blackmailer of any employee comes to you
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and speaks out like this, the first thing you need to do
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is take a small pause, a
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small pause, look at him and
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demonstrate whether verbally or
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non-verbally that you are ready to discuss both
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1 and 2 how this is done well let’s
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discuss the issue of increasing your
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wages and your dismissal,
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and here you can, of course, indicate at what
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point to start, it’s also very good why to
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do this, this is the second point,
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that is, the first one needs to show that you are
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ready and 1 and the second question
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to discuss the second what I
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touched very slightly is necessary to return
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his brushes to the target because sometimes a
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person is vodka in the last video I
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talked about on emotions can come you
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can right into the eyes with my looking say
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listen and
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you really what you want you want to
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quit you you want 2
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salaries, by the way, this is applicable not only
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when yours is also a company salary, this is
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always applicable when working with something, a
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gesture is speech does not concern life from and
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although and
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or life is the same thing, but you actually
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what that technique is like, what’s cool
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to be called checkers or go you yourself
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want what is this the return and
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vaccines after this when you talked you
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can just talk never even
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if you are ready to raise his salary
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never do this she
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meets well nokia I understand
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I listened let’s do it tomorrow at such and such
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time you to come in and I’ll tell you
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my decision to notice the
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key factor here, I’ll voice my decision, that
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is, you kind of suspended and brought the zone of
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uncertainty
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to the school of their negotiations, I say and
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leave the person in the dark, don’t be
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afraid that he’ll start running around there and
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start looking, maybe and so,
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but you must be brave, you didn’t
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say yes or no, you clarified his
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goals and after that I highly recommend that you
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take this night to think about a
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plan
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because most likely
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blackmail will succeed, then you don’t have a plan, that
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is, there is no the answer to the question what
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will you do if he leaves and then
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if you decide that you need to
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increase your salary, always do it like
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ok, I thought and made a decision, I’m ready to
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increase your salary that much, but
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let’s do this then you will do
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this, even if it’s a small thing let it be
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some small report, but he
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will take something upon himself because you will just
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take it on,
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well, thereby showing that it was not you
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who acted, but you gave in return for which
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never agree to the blackmailer
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right away, because if you immediately
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agreed, he will blackmail you
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many times and your other employees
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will fatten you so remember remember
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remember these are irreplaceable about once
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again let me outline they are
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quite simple the first thing is to
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take your time look in your eyes
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look directly and indicate that you are ready
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for both the first and second outcome of the negotiations but
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the main quality of a negotiator is
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courage, the second is to return a person from his
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true goals very gently, there is no need to sharply softly like
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that calmly in the voice of a night
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DJ then I also told in
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previous issues calmly
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relaxed even imposingly say
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what do you want you came say there
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I will quit not fire you yourself - do you want to
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stay or do you want to solve the salary issue
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so that he doesn’t answer you, it
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will be good you don’t ask questions then we discussed it,
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we talked about grief, okay, give me a
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loan tomorrow, so to speak, for me
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your position was unexpected, to be honest,
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come tomorrow I’ll tell you everything, everything
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and then just accept or
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refuse, but remember always make payments,
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friends, you live because you know how to
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negotiate and you know, I decided on my
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YouTube channel to get a lot of
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positive feedback to develop the topic, namely
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answers to questions,
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so send your difficult situations,
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we will develop them until we meet again
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[ music]

Description:

🔥 Приходите на бесплатный мастер-класс «Переговоры уровня БОГ». Узнаете, как перестать терять и начать выигрывать в каждом диалоге. Зарегистрироваться👉 https://ryzov.ru/treaty ✔ Книга ”Кремлевская школа переговоров”: https://www.ozon.ru/context/detail/id/137807348/ ✔Скачайте дорожную карту переговоров, с ней ты всегда будешь готов к разговору даже с жесточайшим оппонентом: https://vh258.timeweb.ru/parking/?ref=karta.ryzov.ru ✔Скачайте 3 главы книги Игоря Рызова «Переговоры с монстрами»: https://vh258.timeweb.ru/parking/?ref=kniga.ryzov.ru Ведение переговоров. Какие правила ведения переговоров использовать при разговоре с сотрудником, который вами манипулирует? Сегодня я расскажу про техники переговоров для таких случаев. Представьте себе ситуацию, когда сотрудник приходит к руководителю и требует повышения зарплаты, либо грозит своим увольнением. Как выстроить ведение переговоров? Я выделил незаменимые правила ведения переговоров, воспользовавшись которыми, вы повернете ситуацию в свою сторону. Если вам интересно, какие именно техники переговоров я рекомендую, то смотрите это видео и оставляйте ваши вопросы в комментариях. Игорь Рызов в социальных сетях: ►Подписывайтесь на мой канал: https://www.youtube.com/c/%D0%98%D0%B3%D0%BE%D1%80%D1%8C%D0%A0%D1%8B%D0%B7%D0%BE%D0%B2%D0%90%D0%B0%D0%BA%D0%B0%D0%B4%D0%B5%D0%BC%D0%B8%D1%8F%D0%9F%D0%B5%D1%80%D0%B5%D0%B3%D0%BE%D0%B2%D0%BE%D1%80%D0%BE%D0%B2 0:03 Как руководителю разговаривать с подчиненным? Ведение переговоров 0:43 Представьте ситуацию 3:43 Золотое правило 5:55 Обдумывание плана “Б” 6:52 Незаменимые правила #работа #бизнес ▼Еще больше полезных видео: Все о жестких переговорах: https://www.youtube.com/playlist?list=PLo7zJzWlunao46OHSPAZg_xT6Kpj_b-uJ Переговоры с монстрами: https://www.youtube.com/playlist?list=PLo7zJzWlunareT2MUhxyxHJWxCYJUQoMf Интервью с Игорем Рызовым: https://www.youtube.com/playlist?list=PLo7zJzWlunarDkwg5Bj4cNa6VXPgrYbTj #жесткиепереговоры #ведениепереговоров Книги Игоря Рызова https://www.ozon.ru/context/detail/id/147077357/ Я, Игорь Рызов, эксперт по ведению переговоров, буду делиться с вами своими приемами и знаниями. Этот канал для тех, кто хочет научиться вести переговоры в обстановке постоянного давления, справляться с агрессивными выпадами со стороны оппонента, чётко формулировать и аргументировать свои требования, отстаивать свои интересы, избегая уступки, заключать прибыльные сделки. Для тех, кто желает научиться находить «болевые» точки у своего оппонента, различать виды манипуляций, цели манипуляторов и не поддаваться на их уловки. Приветствую вас, друзья! Я Игорь Рызов - эксперт по ведению переговоров, и сегодня, в этом видео, я хочу поговорить о том, как руководителю разговаривать с подчиненным, который вдруг начал его шантажировать. Вы знаете, на создание этого видео меня подтолкнуло прошлое мое видео, вы можете его посмотреть: “Что делать, если подчиненный выходит из роли подчиненного”. Я не буду объяснять основу, посмотрите, пожалуйста. Бывает, что человек вышел из равновесия, бывают разные состояния, то же самое касается и шантажа. Сейчас мы разберемся. Вот представьте себе ситуацию, внимательно. Вы сидите у себя в кабинете, работаете, и, вдруг, открывается дверь, приходит ваш подчиненный и говорит: “Шеф, если вы не поднимете мне зарплату, я вынужден уволиться.” Он может сказать это разными интонациями, но здесь есть какие-то нотки шантажа. Я уверен, что у многих из вас сейчас в голове такая идея: “Ну и увольняйся!”. Почему она возникает у многих? Потому что в большинстве бизнес-книг, лекций лекторы как правило советуют, что с террористами не разговариваем. И что один раз вы повелись, а в следующий раз он будет отжимать и отжимать. Отчасти это правильно. Но, давайте разберемся. Дело в том, что когда мы сравниваем переговоры с военными действиями или с терроризмом, это не совсем верно, потому что разная психология. Во время военных действий психология у шантажиста одна: он рискует ценой собственной жизни. И поэтому, конечно, вам любой специалист скажет, что нельзя вести переговоры с террористами, когда на кону твоя жизнь. Но бизнес - это немного другая игра, там другие правила. Есть игры с конечными правилами, а есть с бесконечными, неопределенными. В бизнесе очень много подводных камней и нужно понимать, например, ты уволишь сегодня этого сотрудника, а кто тебе будет доделывать проект? Многие скажут “Ладно, найдем.” А найдете ли вы? Я знаю кучу примеров, и вы об этом тоже знаете, когда люди не могут найти замены и миллионы тратят именно из-за своих амбиций. Но и я не сказал уступить, заметьте. Почему мы так себя ведем? Приходит шантажист, у нас внутренний голос, мы начинаем злиться и применять какие-то ошибочные действия. Либо сразу же ошибочно повышать зарплату. Поэтому сейчас мы разберемся, как действовать правильно. Кстати, я сейчас говорю не о рядовых сотрудниках, которых заменить просто, я не говорю о грузчиках на складе, библиотекарях, хотя бывают ситуации, когда и их трудно заменить.

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