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Russian
00:00:01
What's up What's up What's up What's00:00:12
up00:00:13
Hi,00:00:15
good morning, good morning to you00:00:18
language walkers, we are starting our00:00:21
Live every week and sometimes we will00:00:24
need to make some other proposals,00:00:26
in fact, talk to you Some00:00:28
proposals here are very important at the00:00:30
beginning of this Live for you who are going to00:00:32
watch it later, good afternoon for you who are00:00:34
going to watch it more later, good evening,00:00:37
okay guys, look, it's very important that we00:00:40
are going to start here today, the first thing00:00:42
I would like is that today the neighborhood00:00:44
is a little noisy and you00:00:46
will let me know if you're00:00:48
disturbing a lot of the sound if the sound00:00:51
below is disturbing it, okay,00:00:53
let me know, the engine is playing, so00:00:55
anything we're trying00:00:58
to adjust here, okay, so today we're going to00:01:02
start on a very00:01:03
important subject, but before that I I would00:01:06
also like to alert you about a00:01:08
process we are carrying out some00:01:11
projects within the language path,00:01:13
the same for some time, we will return00:01:16
to having a video a week on00:01:19
Tuesdays, it could be a live or it could00:01:22
be a video Okay we are going to work00:01:23
out during these weeks00:01:26
due to various projects on various00:01:28
issues that have been happening, okay And then later00:01:30
on we will return again with00:01:33
all the processes everything that the00:01:35
language path has to offer Ok so00:01:39
first important thing so that the00:01:41
can we talk, thank you very much,00:01:43
thank you very much Valdirene and you came here00:01:45
on our Live, you can hear me well, this is00:01:47
good, this is very good So, take a look,00:01:50
guys, what we're going to talk about today,00:01:52
how to put here what we're going to00:01:53
start with you today is one of the00:01:56
very important things00:01:57
business communication Look at00:02:00
business communication when we00:02:03
talk about business communication a lot of people00:02:05
look at us because00:02:08
business communication with what it works determined00:02:10
in this is communication for businessmen how does it00:02:12
work that has nothing to do00:02:15
with the businessman but it's not just00:02:17
for that, okay, so this name00:02:20
business communication is a subject00:02:22
widely applied in several universities00:02:23
So the two names00:02:25
business communication several colleges give this00:02:28
name come out these ours and we will00:02:31
understand how this business communication works00:02:33
first of all it is00:02:35
important to know what it is00:02:38
business communication, people,00:02:41
business communication is not about00:02:42
communication for businesspeople, it is the00:02:45
communication that we do our00:02:47
work, okay, that is, it is the communication00:02:50
that we have in our daily lives in our00:02:52
professional lives, interacting with our colleagues,00:02:55
our superiors, how do we we00:02:57
interact with people We are not00:02:59
prepared for this and I didn't want to see it only00:03:01
with education education is something that comes from00:03:03
birth and some people have no more00:03:06
education others less less and there are00:03:09
people who have different educations that00:03:11
is true but the main thing and it has nothing00:03:14
to do with that it has to do with how I00:03:16
behave what the attitudes are What is the00:03:18
communication I should have within00:03:20
my work I have to think about00:03:22
these issues Tumblr so when00:03:25
we talk about business communication it00:03:27
has nothing to do with just with an office it has to do00:03:29
with your profession it has to do with the00:03:31
environment you are in with your00:03:32
office or not for example you are a00:03:34
teacher within a school What is the00:03:37
business communication within your00:03:39
school what manner is the conversation between00:03:42
colleagues, teachers with the director00:03:44
with coordinator with colleagues and also00:03:47
with students and let's also think about00:03:48
how students should be00:03:51
seen within the environment in which you are00:03:53
working so00:03:55
business communication is that, let's get to know00:03:57
a little about this communication at00:04:00
work how can I act00:04:02
on these issues well the first thing00:04:05
I have to take into consideration is the00:04:07
context of business communication what00:04:10
context is this environment is this good this00:04:13
is the this is an environment where time is00:04:16
extremely precious yes time is00:04:20
very precious everything has to be very00:04:22
busy we are living in a time where00:04:25
work environments are00:04:27
very busy very fast, deliveries00:04:29
have to be faster and faster and00:04:31
demands arrive one after the other with00:04:33
this in mind Many people have many00:04:37
tasks to do to people who don't even read00:04:40
hundreds of emails every day, yes, it's00:04:43
true, the average00:04:46
email coordinator leader receives,00:04:48
depending on the sector he's in, can00:04:51
be 100 to 150 ml, yes, he receives00:04:55
a lot and -mails logically some of these00:04:58
emails are emails that are advertising00:05:01
proposals that he can see later00:05:03
that perhaps are not interesting now00:05:05
many of these means are demands that he00:05:07
needs to resolve and he cannot waste00:05:10
time every time he wastes is necessary00:05:13
just00:05:14
thinking about these issues we have to00:05:17
be brief and precise and what does it mean to say00:05:19
brief and precise people look brief is to00:05:23
do it in the shortest possible time to speak in the00:05:26
shortest possible time to be brief and precise00:05:29
means to say what is necessary00:05:31
because you drink does not mean that I00:05:33
am going to exclude information that is00:05:35
important I need to include00:05:37
information that is important but I00:05:40
have to do it in the shortest00:05:41
possible time an interesting tip to00:05:43
start with this process is in the00:05:45
Java introduction your email of what you can00:05:47
transmit already put the subject of the00:05:49
message, if possible, in addition to the introduction,00:05:52
put the English title in the title and00:05:56
already include the subject that you are going to00:05:58
ask for, okay, and then the development and00:06:01
conclusion can be done in a single00:06:04
paragraph within00:06:06
business communication, it is one of the best tips that00:06:09
because the person has already taught you the00:06:11
demand you need, I have already responded to you and00:06:14
followed up with the process, ok. Remembering00:06:16
that we are in our work environment,00:06:18
work environment so it is very00:06:21
important that you keep these communications in mind00:06:23
Ok and this is also important00:06:27
with the price of business communication, be00:06:30
clear and objective,00:06:31
that is, be transparent so that people00:06:35
can understand what you00:06:37
are saying, it doesn't matter if00:06:39
they will understand you, if they don't00:06:42
understand you, you just need to repeat it00:06:45
again, a little more slowly and00:06:48
explaining things better, okay,00:06:50
this is natural, people often00:06:52
have difficulty understanding some00:06:54
issues, okay, and being objective is00:06:57
fundamental, that is, knowing how to focus00:07:00
on what you are not saying, what00:07:03
you are writing in your work,00:07:04
okay, then It's but how to be objective00:07:08
What are the techniques how do I achieve00:07:09
your objective well we covered an00:07:12
entire live or straight to the point where00:07:15
we talked about how to be00:07:18
objective giving several techniques00:07:20
explaining why00:07:22
we can't be objective in life and What00:07:24
can we do to be more objective?00:07:27
If you want to see after this start, just00:07:29
jump there and watch straight to the00:07:31
point, other than that, our course, the path to00:07:34
writing, the entire suitcase, teaching00:07:37
techniques and exercises so you00:07:39
can create clearer,00:07:41
more objective language. Okay but concise and all00:07:44
the interesting languages for you00:07:46
to develop in your life ok so we already00:07:50
know the context of00:07:52
business communication now let's try to think of00:07:54
some axes for you to improve00:07:57
the first one is precisely the00:08:00
flexible language yes in our00:08:03
work environment we have I want to have a00:08:04
more flexible language because at work00:08:09
we have different people and we00:08:11
live with different people, well,00:08:13
people who are part of a00:08:17
certain culture are part of a00:08:20
certain culture, there is nothing created and then it is00:08:23
interesting that I adapt mine00:08:25
way of speaking to be able to00:08:27
communicate with different people this00:08:29
happens a lot so the first thing00:08:32
at work is that three00:08:34
different people and another important thing that00:08:37
I forgot to mention here is that00:08:38
within your work we have terms from00:08:40
your segment, that is, we have that are00:08:43
who are part of the universe00:08:45
you are studying or in the universe00:08:47
you are working in, try to adapt00:08:50
your way of speaking to the terms used,00:08:52
but be careful with foreign language, we see00:08:56
in these images, make it bigger for00:08:57
you, in this image, in this meeting00:09:00
in which the person puts it to work and there are00:09:03
some people who are more or less00:09:05
understanding, pretending that they are understanding00:09:07
and others who are not understanding very00:09:10
well, so we often make them00:09:12
awkward in the process and00:09:15
often make it difficult to conceive,00:09:19
we often have the conversation between the00:09:23
people, so what I tell00:09:26
you is very important that you use00:09:30
terms in your work, be more careful with00:09:33
very foreign words that00:09:35
make communication difficult Ok, if you00:09:39
can communicate well, that00:09:42
is, if you can make00:09:45
flexible language flexible in your communication00:09:47
you can generate inspiration in the team00:09:50
and not only as a leader, people can00:09:53
work as partners, they can work00:09:55
together with you, you can use00:09:57
flexible language so that they understand00:09:59
it well, you can generate00:10:01
breath, the person will welcome you with a00:10:03
tour of their work, that is It's00:10:05
important to have a partner there to be00:10:08
able to develop what you00:10:09
need, okay, and for that, it's very00:10:13
important to generate inspiration from00:10:15
people, it's very important that you00:10:17
know how to listen, yes, in your work, know00:10:21
your work, know how to listen to people,00:10:24
listen carefully,00:10:26
listen to everything they have spoken because00:10:29
there They are revealing a lot00:10:31
about themselves, a lot about that00:10:34
behind, tense a lot about what00:10:36
is important to them, what is00:10:38
valuable to them and what we have to00:10:40
do, respect, ok Here, respect what00:10:44
is important to them So you00:10:46
have to develop a good00:10:47
listening ability your language is more00:10:49
flexible and the Law developed good00:10:52
listening ability you must involve00:10:54
a good ability to understand00:10:57
people in your work yes it has00:10:59
determined the people within the00:11:01
work that water in more ways00:11:03
incredible possibilities, so if you have00:11:06
to understand, understand why the00:11:08
person took such an attitude, why the other00:11:10
took another attitude, how00:11:12
can I help, well, then00:11:16
this ability to understand00:11:18
people in your work is always important, okay, and then00:11:21
between the degree of formality In other words,00:11:23
when to be more formal and when to be less00:11:26
formal Ok, try to think about this00:11:29
formality Sometimes people don't00:11:31
know whether to take it as too much In some00:11:34
situations, this is too curly in others,00:11:38
well, so it's very important that you00:11:40
know how to think of the following00:11:43
and lots of cute at work, it's not cool,00:11:45
only if it's a very close person, and00:11:49
work can generate an idea that00:11:53
you're in a very informal environment and00:11:56
it's not Okay, so you know how to use a00:12:00
language well, a standard language, Okay,00:12:03
a language with fewer days and that you00:12:06
can talk to the person interact00:12:08
with a person he knows that he is in the00:12:10
environment that you are working in00:12:12
so you know how to generate those questions00:12:14
ok00:12:15
ok And then we arrive at the00:12:18
organization, people,00:12:20
organization is something very important, I can00:12:23
start talking about the organization00:12:25
saying the following to you, look with00:12:29
organization, it is something that should be part00:12:32
of a company's strategic planning00:12:35
because one of the biggest problems00:12:38
within a company is precisely00:12:40
communication, the communication that comes out,00:12:45
sometimes the employee is not knowing00:12:46
properly, he takes I got yelled at because of00:12:49
that but I didn't know, but we00:12:51
sent the message, wait, what channel did you send it on00:12:53
and if the employee was00:12:56
instructed to always watch this channel00:13:00
periodically to find out what the00:13:03
messages are, Ok, it needs to be guided,00:13:06
people need to be guided and it's not00:13:09
It's a sin, people really like to00:13:11
humiliate people, what you didn't know about this, you00:13:13
have to keep looking and don't be ashamed00:13:15
to talk, okay, people, I didn't know,00:13:17
please can you guide me and people will00:13:20
guide you so that you00:13:22
know, it's the e- email that we always have to look at,00:13:23
let's look at email, the company00:13:26
communicates in another way, let's look at00:13:29
another way, so00:13:31
strategic planning, communication has to be00:13:33
part of a company's planning and00:13:35
then we arrive at the person themselves planning00:13:38
what you will always say I planned, think about00:13:41
what I'm going to say about how00:13:44
I'm going to treat those people there within00:13:47
a company I'm at work00:13:49
So how am I going to work on that00:13:51
there, you're very important, okay, and then00:13:54
what happens, one more One of the00:13:56
strongest things for us is that we see the00:13:58
importance of the group planning of00:14:00
saying it is in the meetings00:14:02
the meeting people first orientation that00:14:05
the minister meeting needs to have a00:14:08
concrete objective, okay meeting needs to have a00:14:11
concrete objective So what does a00:14:14
concrete objective mean without a business that00:14:16
keeps going around and around and around and I don't reach00:14:20
any conclusion because people00:14:23
confuse meetings with00:14:25
academic discussions with philosophical discussions.00:14:27
Believe me, I've already participated in a meeting that00:14:31
started at 2pm and by 10pm it00:14:34
hadn't ended and it was clear that it00:14:37
wasn't a meeting anymore but rather an00:14:39
academic discussion a00:14:40
philosophical discussion in which they wanted to create the00:14:43
subject so they could discuss00:14:44
that wasn't the meeting it wasn't a meeting00:14:47
Okay, so the meeting has to have a00:14:50
concrete objective What are the objectives00:14:53
or objective of this meeting Okay, so00:14:57
let's take each objective of this beauty and00:15:01
we are going to reach consensus on this, so it00:15:05
has to be very well planned, another00:15:07
issue that also has to be clear,00:15:09
every meeting has to have an00:15:11
action plan. What was decided was not00:15:14
deciding what our action plan is00:15:16
for carry out what was discussed00:15:19
in this meeting that was stipulated in this00:15:21
meeting meeting without an action plan turns into a00:15:24
chat turns into a conversation that00:15:28
ends up not having the00:15:31
necessary effect So go hold a meeting00:15:33
your work has an action plan has00:15:36
concrete objectives so that00:15:38
what you need to be accomplished00:15:41
in this meeting is not ours, so leave it00:15:44
in the action plan and then create an agenda for00:15:47
here with planning time management00:15:50
so that people can hold a meeting and00:15:53
resolve the issues within the00:15:57
necessary time And then see Well, if someone00:15:59
wants to have a philosophical discussion, which00:16:01
is cool, something that I really like, or they want to00:16:03
have an academic discussion, it's a00:16:04
time for that, but it won't just be00:16:06
in a meeting. Okay, so that's what we00:16:09
should keep in mind and can even00:16:12
introduce the philosophical discussion within00:16:14
the meeting as long as00:16:16
time is managed it is important that time is00:16:20
managed ok there are people with00:16:23
different commitments and who00:16:25
have stipulated a certain time to be in00:16:27
that meeting so it is very important to00:16:30
organize this so choose very carefully the00:16:33
medium you will transmit your00:16:35
message, be very careful with this, okay,00:16:37
so if I'm going to send a message via00:16:41
WhatsApp, if your company,00:16:43
the WhatsApp group, this is already00:16:45
stipulated, it's agreed with, let's00:16:49
see, approval from the director, approval00:16:53
from management, okay, we can do it via00:16:56
WhatsApp, but if the your company uses00:16:59
e-mail as an official communication, just00:17:02
notifying via WhatsApp is not enough, it is00:17:04
important that you send an00:17:08
e-mail as well because that is an00:17:10
official communication. Okay, so let's assume that00:17:13
an e-mail today is considered by00:17:14
most companies companies As the00:17:16
corporate and official communication of companies, then00:17:19
this question comes into play Facebook Facebook00:17:23
is not normally used as00:17:25
communication, it is between companies,00:17:28
although Facebook is used as a way to00:17:31
start with customers, and yes, that is00:17:34
interesting, but that is the other context and00:17:36
it is also used to present some00:17:40
situations, for example, in my00:17:42
classroom situation and I have some00:17:44
students that I communicate with00:17:46
them through Facebook Messenger,00:17:49
okay, that happens too. In some00:17:51
situations, but this way, I'm there and I'm going to do it00:17:55
a comment on the post given to the00:17:58
person in my company, be very careful00:18:01
with this, okay, only if you are already having00:18:04
a friendship with that person, if this is not00:18:06
the case, it can cause problems, because00:18:09
you are saying that that person, you00:18:11
are giving them freedom and All00:18:14
freedom has a price, you can give00:18:17
freedom to people, but know that00:18:18
they have consequences and there are people who don't00:18:21
know how to use freedom well, so it's not00:18:23
for everyone that you're going to00:18:26
open up your private life like that, right? Be00:18:30
careful00:18:33
with that, okay folks, and here comes the00:18:35
question of corporate culture What does corporate culture00:18:37
mean? Well, does your00:18:40
company have a culture, for example, of00:18:42
a Good morning, communication, chat, in everyday life,00:18:45
its corporate culture is00:18:47
through, for example, As is the case with the00:18:51
company I worked for, I'm on the00:18:53
Microsoft Team. So let's assume you00:18:56
work on Microsoft Teams at the company00:18:59
and at that point the company communicates there,00:19:02
which is a chat, it's a00:19:06
Microsoft messaging tool, okay if it communicates?00:19:08
communicate there, send it around, the person00:19:11
goes there Send a message on Microsoft00:19:13
teams, send another on WhatsApp, send00:19:14
another on Messenger, call the person, I00:19:17
mean, it's a huge city, in this matter,00:19:20
it's your company's corporate culture00:19:23
What you're used to that you're00:19:25
awake to distance communications,00:19:27
meetings, for example, are run00:19:30
on Microsoft teams, fine, run on00:19:33
Microsoft teams, ok. For example, in the00:19:36
company I work for, classes are00:19:38
held via Google Meet, so we00:19:40
do classes via Google Meet somewhere00:19:43
and00:19:44
we do trucks via Google Maps but what00:19:47
's in the company's corporate culture is00:19:50
Microsoft teams Ok, knowing how to use this,00:19:53
organizing your communication well and very00:19:56
important, your spontaneity and00:19:58
punctuality can generate problems, which is why it's00:20:01
important to plan your00:20:04
communication, so you're spontaneous, what00:20:06
was on my mind, I I'm going to say00:20:07
be careful with this, be careful because you're not00:20:11
in the environment of your home, you're not00:20:14
in the environment of, for example, your00:20:16
community, people have to know that00:20:19
each environment has00:20:22
different communications, so if your work00:20:24
is too spontaneous, it can be00:20:26
interesting for ar but it can generate00:20:28
several problems for the other person, okay, so00:20:31
in this regard, try to control your00:20:34
spontaneity, it doesn't mean you're00:20:35
going to be a liar, nor am I false, that's not what00:20:38
I'm saying, you're going to be you, it's00:20:40
just that it's very important that you have the00:20:43
opportunity not to generate problems00:20:45
so as not to generate unnecessary conflicts00:20:47
in your company and by making a hook we00:20:50
can now enter into the role of00:20:52
interaction, that is, I put an image there00:20:55
that a person walking around00:20:56
interacting within a company can00:20:58
be a company like this, it is different,00:21:00
how it is How does interaction work within00:21:02
a company? How do I00:21:03
interact with business communication when00:21:06
communicating about my work? First of all,00:21:08
very important within a company. Be00:21:10
careful with jokes. Yes, be00:21:14
careful with jokes.00:21:18
work00:21:20
is good is different from a good mood you00:21:24
can be a good guy a happy person00:21:26
a person who spends good words with00:21:29
people makes people smile that's00:21:32
one thing now be careful with this00:21:34
joke in quotes that I only call00:21:36
donations to people who They have in00:21:38
their culture, with their family,00:21:40
trolling, pranking, the00:21:43
gum that turns people's mouths00:21:44
blue, I know people like that,00:21:46
people who use it are there to00:21:50
shock people, shake hands with the shock, put00:21:53
nails in people's chairs and that's00:21:56
childish thing but there are people who do00:21:57
this so within this proposal00:22:00
this is not a joke This is00:22:03
trolling a prank that is sometimes part00:22:05
of some people's culture00:22:07
but at work this may not work00:22:09
cool ok it's a good joke when just a00:22:12
laugh and the other person is serious, he's sad, it's not00:22:15
a joke, it's mockery, it's humiliation,00:22:19
okay, mockery, humiliation is never good00:22:22
for communication, it's never good for00:22:25
communication.00:22:32
with another person for00:22:34
free and someday I'll talk00:22:35
to you a little more about this00:22:37
Okay, so on this issue today in 2000:22:41
joke and00:22:43
do things say nice things You're00:22:46
in the work environment you have to bring00:22:47
good things to people things00:22:49
happy and not just making fun of your00:22:52
colleague, diminishing What's ok? That's not00:22:55
cool? OK, another important thing, don't00:22:58
spread rumors, be careful with rumors00:23:01
because blocks always harm00:23:05
our image. So you're in a circle and00:23:06
people start talking bad about others00:23:09
and then you also start to complain, you00:23:11
start to talk badly, you are very careful and then00:23:14
that psychological pressure, right? The person00:23:17
wants you to participate in the rumor, they want00:23:19
you to participate in that00:23:21
negative communication and when you don't participate in00:23:24
that communication you are accused, you00:23:27
are accused of being a jerk. -saco Wow, you're00:23:31
such a suck-up, he sucks up every day,00:23:33
why? Because they want to force you to00:23:36
participate in that communication, the company00:23:40
as soon as the employees create a separate group,00:23:42
it's a separate group that they take and00:23:47
start line talks bad about everyone a00:23:49
group there aside is fine with some00:23:51
people and then if you don't want to00:23:53
participate in that group you want to leave that00:23:55
group you are soon taxed You are00:23:57
ridiculed or you are crucified by00:24:00
other colleagues people don't think about00:24:03
your values Don't lose your00:24:05
integrity, okay, it would be upright in00:24:08
today's times, it creates loneliness, it's good to do00:24:12
the right thing in today's times, zero00:24:15
rejection, being a good person who only says00:24:18
good things to colleagues and doesn't00:24:21
stop gossiping, often00:24:24
those who do bad things will want00:24:27
to download but don't be sad okay00:24:31
don't be sad Don't be sad about00:24:33
this issue because what you have to do is00:24:36
have a clear conscience00:24:37
because when you lay your head00:24:40
on the pillow you know you didn't hurt00:24:42
anyone Rumor is something that does00:24:44
a lot of harm to people who propagate the00:24:47
club, it's damaging the image of00:24:49
others, it's defaming the image of the egg,00:24:52
okay, that's very bad,00:24:54
learn to receive criticism, okay,00:24:57
learn to receive criticism and what does00:25:01
receiving mean? criticism, let's go,00:25:04
receiving criticism is the following. Sometimes you are00:25:07
being criticized in a00:25:10
certain way. That's always happening00:25:13
there, it's good So at this point,00:25:17
you receive criticism all the time00:25:21
and Sepe criticism all the time is very00:25:24
important and you learn What00:25:28
can you improve with this criticism,00:25:29
but look, look, you have to separate the00:25:38
Constructive criticism is that of the person who wants the00:25:40
best for you so they speak and give you00:25:42
some tips to improve you they00:25:45
tell you to improve so you00:25:46
feel good so you can improve on some00:25:48
issues So this is00:25:50
constructive criticism, now destructive criticism00:25:52
is that criticism in which people00:25:57
simply want to talk bad about you,00:26:00
okay, they want to talk bad about you.00:26:03
Normally, people don't00:26:05
gather around us because of00:26:08
our very little values. the people00:26:10
who come together with you because of your00:26:12
values can even become your00:26:14
friends at work, okay?00:26:16
Really, people come together because of00:26:18
affinities and affinities can be00:26:20
anything, affinity with things,00:26:23
for example, I don't want to be here00:26:25
so as not to accuse me of you saying00:26:29
that, for example, I'm not going to say a00:26:31
drink every few minutes, I don't like00:26:34
drinking but I'm a person who has00:26:36
other qualities Ah, but you don't like00:26:38
drinking so you can't be my00:26:39
friend, I'm just I'm on the side of people who00:26:41
drink, they're examples, but I'm not00:26:44
prejudiced against drinking, okay, that00:26:46
's not what I'm saying, but just to give00:26:48
an example, so what happens, people,00:26:52
this issue is one of the very00:26:54
important things and we work and Not everyone going out to00:26:58
your work will00:27:01
be your friend00:27:03
And that's not a pleasure, oh no, you00:27:06
won't be my friend then I don't have any00:27:08
friendships. There are bad friendships, not all00:27:11
people at work, not all00:27:13
people at work will have them. affinity00:27:15
with you, some yes, some no, and this is00:27:19
part of life, so the tip I00:27:22
give you is to get closer to people00:27:24
who have the same values, the same00:27:27
values, but value is not affinity,00:27:30
affinity can be the same religion,00:27:33
affinity can be, for example, liking a00:27:36
certain thing Affinity music00:27:39
means that you are from the same following00:27:40
as ility, it can be the same00:27:43
political ideology and your affinity, this does not00:27:46
mean value, value is something else, so00:27:49
values above and what is value, for00:27:53
example, are you a person who doesn't like00:27:57
gossip is value you are a person00:27:59
who does not like to say negative things00:28:02
to others if you are a person who00:28:05
likes to Respect the opinion of others00:28:06
that is value ok ok oh you are a person00:28:09
who likes let's assume there00:28:15
let's say honesty, this is the value,00:28:17
so there are people like this, your work has it00:28:21
and there are people who don't have these values,00:28:23
so I always advise00:28:27
my students to be more accustomed to00:28:29
people who have the same values and not00:28:32
just the affinities, they only feed00:28:35
our Ego and not our soul and not00:28:38
our essence Okay, so now we00:28:41
're going to talk a little about00:28:43
non-verbal language and when we talk about00:28:45
non-verbal language, observe what the00:28:47
faces we make are often a00:28:51
certain face that the we make a00:28:53
person have interpreted it much stronger00:28:56
than the word and many times it is not00:28:58
their fault the person may have a belief00:29:01
of inferiority or if they are Dear for00:29:04
things that they have in their head That is it00:29:07
is natural and then you cannot do00:29:09
nothing about it but every time00:29:12
there is something that the person who has00:29:14
nothing to say about anything could be00:29:16
accusing you of irony, it is very important00:29:19
that you do this here, this is00:29:21
misunderstood and saying no, no, I didn't mean00:29:23
that by No way, if the person00:29:26
wants to believe it's okay if they don't00:29:28
want to believe it's okay too but00:29:31
you did your part you tried to clear up the00:29:34
misunderstanding now from00:29:36
there It's the person's head the problems00:29:38
they have the disorders and traumas that00:29:42
she carries with her, okay And00:29:44
unfortunately, in our country, people do00:29:46
n't value psychological therapy, they00:29:49
think that psychology is only for those who00:29:51
have suffered major traumas, but00:29:53
we couldn't help understanding each other better,00:29:56
we need to better understand how to deal with00:29:59
our destructive thoughts, okay? good00:30:03
and often mistaken ideas that we00:30:04
have about life regarding00:30:07
some issues, that's when it00:30:09
happens disguise not00:30:12
understood in your work Take care of your00:30:14
non-verbal language but if there is a00:30:16
problem go there and situation understood00:30:18
so that people stay00:30:20
better work climate so that you can00:30:23
understand yourself better In these questions, it's good,00:30:25
very well, people, about 30, the demands of00:30:29
your receiver, the person who does it, listening to00:30:32
what he or she expects from you, what your00:30:34
boss expects from you, normally,00:30:36
objectivity, what is right? from us00:30:39
objectivity expects that we were00:30:41
together and things that are important for00:30:43
that moment one thing that I learned from00:30:45
my bosses a manager for you is00:30:48
that there is a difference between a guesser and a00:30:51
person who gives a real suggestion00:30:53
a proposal guess what is coming in the00:30:56
head, then a person starts to spit out00:30:58
a lot of things that come into their mind00:31:00
and these things that last a00:31:03
meeting and don't resolve anything, okay, and00:31:06
the one who thinks of a proposal and formulates00:31:09
the proposal for us, another Leader, who00:31:12
I had a another coordinator loves00:31:14
guesses so he says let's go,00:31:17
everyone letting go a lot 10 a lot of00:31:19
these ideas is what he likes00:31:21
so you go What is the00:31:24
receiver's demand the first one doesn't like the00:31:26
person being on the entire stage, the second one00:31:28
likes guesses depending on the00:31:31
person's demand, I adapt, I00:31:33
adapt to the style that the person00:31:36
wants in that communication And then I00:31:39
create people, communication is always a00:31:42
challenge, communication is always a challenge,00:31:45
so understanding interaction is very00:31:48
important when I think about interaction, I00:31:50
think about other, what does the other need,00:31:54
how can I serve the other00:31:56
at that moment? I focus on myself from00:31:59
ecocentrism. I focus on myself in the world.00:32:09
guys, sometimes and if you like to00:32:12
joke, then I'll play, sometimes00:32:14
he doesn't like jokes, so I won't00:32:15
joke, okay, but that receiver likes you to00:32:19
talk about rumors, then that comes into his value00:32:21
and I, for example, don't like rumors, he does00:32:24
n't think it's a good thing for00:32:25
communication and as a professor of00:32:27
oral and written communication at college,00:32:29
I say that rumors are never legal, it's not a00:32:32
good thing for me, communication, but00:32:34
then it also depends on the people too, but00:32:37
I say that it's not good and00:32:40
the whole process Here we started until00:32:42
today, it's good, so that's where you come in with00:32:45
your demands that the person has, interact00:32:47
well in your work, talk well to00:32:49
people, come on, that's what we have00:32:52
to talk to you about today, it's good00:32:54
to bring up about00:32:57
business communication and this Live will be00:33:00
recorded now when I finish it it will be00:33:03
published there and if you are00:33:05
subscribed to the channel you will receive a00:33:07
notification put it on the Bell00:33:08
to receive it is because the Live takes a while00:33:11
to be rendered but if you If you are00:33:13
subscribed to the channel with the bell marked,00:33:16
you will receive the notification And then you can now00:33:18
watch this Live, so if you have just arrived00:33:20
at the end and said wow, I00:33:22
missed the beginning, I wanted to see the whole class,00:33:25
how the process works, just00:33:27
subscribe and put the bell and you will00:33:29
receive all the notifications when00:33:30
there is a new Live and it will stay here00:33:33
for you, okay, communicate well00:33:36
at work, exercise good00:33:38
communication at work,00:33:40
you will definitely build good relationships and for00:33:43
work they are never a painful thing But it's00:33:45
a good thing is that you will find00:33:46
good friends, build good relationships and00:33:49
maybe great friendships in your life,00:33:53
big hug to you, thank you very much00:33:56
for watching this Live and never00:33:59
forget you are capable of doing whatever00:34:03
you want Believe in your potential00:34:06
until next time What's00:34:10
upDescription:
❤ Saudações caminhantes! 👨🏫 É o Prosa Júnior com você! ============================================================ Nessa live, conversamos sobre a comunicação empresarial, a comunicação no trabalho. Como interagir bem no lugar em que trabalhamos. Confira aqui nesse encontro. ============================================================ ============================================================ QUER ME ENVIAR UM E-MAIL? 😊 [email protected] ============================================================ VISITE NOSSAS REDES SOCIAIS 👇 ✅INSTAGRAM: https://www.facebook.com/unsupportedbrowser ✅ FACEBOOK: https://www.facebook.com/unsupportedbrowser ✅ TWITTER: https://twitter.com/prosajunior1
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