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Voice over Internet Protocol is a modern telephony technology that allows people to send and receive calls via the internet instead of the usual telephone landlines. It carries several benefits, including cheaper international calls, easier remote work, and streamlined call center operations. In this video we look at what VoIP is, how it works, some of its most popular features, the benefits and some of the drawbacks. VoIP's core features include: ► Click-to-call ► Auto dialing ► Call queueing ► Call recording ► Call forwarding ► And much more! Keep watching to learn more about VoIP and cloud phones, or visit our site at cloudtalk.io for more information. Timestamps 00:00 VoIP benefits overview 00:21 Introduction to VoIP 01:01 What are cloud/soft phones? 01:41 Popular VoIP features 02:48 The benefits of VoIP 03:28 Drawbacks of VoIP #voip #voipforbusiness #phoneline #cloudtalk #callcenter Be sure to subscribe for more videos on how to improve your call centre and boost productivity: https://www.youtube.com/channel/UCIVoouQBQ9u6ahSJJ7f5orQ *************************************** Photo credits: Photo by Surface on Unsplash Photo by Brooke Cagle on Unsplash Photo by Elizeu Dias on Unsplash
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