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Хабар 24

Қазақстан жаңалықтары

новости Казахстана

Басты жаңалықтар

бүгінгі жаңалықтар

новости на сегодня

хабар 24 казакша

хабар 24 прямой эфир

мировые новости

әлем жаңалықтары

эфир

00:00:10

every day Kazakhstanis make about

00:00:13

six million purchases why

00:00:15

they are dissatisfied with some goods and services

00:00:18

how

00:00:22

IT technologies will help correct the situation all the details in the

00:00:24

digital Kazakhstan program

00:00:27

[music]

00:00:30

from year to year Kazakhstanis complain about the

00:00:33

quality of services in the same areas

00:00:36

such as housing and communal services, retail trade,

00:00:38

medicine and transport, in 2020 alone, the

00:00:42

Committee for the Protection of Consumer Rights

00:00:44

received about 15 thousand requests. The

00:00:47

main reason why

00:00:49

mistakes are repeated and the population remains

00:00:52

dissatisfied is that

00:00:54

not a single participant in the system is focused on the interests of the consumer; it

00:00:57

includes 19

00:01:00

central and 17 local executive

00:01:03

bodies, together they provide

00:01:05

almost 600 different services, the

00:01:08

level of consumer rights protection remains low

00:01:12

also because the committee does

00:01:14

not fully know the statistics of appeals,

00:01:17

after all, what exactly do

00:01:19

Kazakhstanis complain about, what issues worry them

00:01:22

daily printing created a year and a half

00:01:25

ago and the first problem that the

00:01:27

candy employees encountered was

00:01:29

statistics, static data, that is,

00:01:32

they were opaque and I don’t know, this is becoming

00:01:34

less and less common.

00:01:35

they give a general figure to the statistics, what

00:01:38

exactly are the problems inside, the essence of the problems

00:01:40

consumers,

00:01:41

we unfortunately do not seem to not only give

00:01:44

us the statistics themselves, how many and the appeal

00:01:46

comes to them

00:01:47

to understand what is hidden behind the numbers in the

00:01:50

reports, Kazakhstan decided to resort to

00:01:52

the help of digitalization, a reflection of the problems of

00:01:55

consumers will be a single platform for In order to

00:01:58

receive complaints through it, the Ministry of

00:02:00

Trade Integration is going to

00:02:02

monitor and analyze all

00:02:04

requests from citizens, for example, a buyer is

00:02:07

not satisfied with the quality of a product in a store, a

00:02:10

problem that arose with the seller or

00:02:12

business owners could not be resolved,

00:02:15

then he can send his complaint to the

00:02:17

new platform, the appeal will be reflected in the

00:02:20

database of the rights protection committee

00:02:22

consumers,

00:02:23

now

00:02:24

our platform is digital, it will allow us

00:02:27

to identify systemic violations on

00:02:29

them to make decisions, that is, at this time

00:02:32

at this stage, we have

00:02:34

targeted work on appeals

00:02:36

if the entrepreneur does not respond to

00:02:38

consumer appeals within 10 days,

00:02:41

we will go out for an unscheduled

00:02:43

inspection then Yes, this is a competence we

00:02:45

have, it is legally enshrined. You can get

00:02:48

on the platform that receives complaints from

00:02:50

consumers in two ways: 1,

00:02:54

through a computer or smartphone, go to the

00:02:56

site 2, by scanning the QR code

00:02:59

installed in retail outlets,

00:03:01

so far there are only 4 of them, including the

00:03:04

online store, all of them are located in the

00:03:06

capital, Nursultan was chosen as a pilot

00:03:08

city for this project, depending on how the

00:03:11

digital platform takes root among its

00:03:13

residents, it depends on whether it will be

00:03:15

distributed in other cities of the country

00:03:18

when it gets to the main page, he

00:03:21

can find the store where he wants to

00:03:23

apply among the list of organizations

00:03:26

will create accordingly after he

00:03:28

finds this on the front page,

00:03:31

namely the appeal,

00:03:32

where there is a form that he fills out, that

00:03:35

is, this is personal data, this is

00:03:38

the date of purchase, respectively, if he has a

00:03:41

fiscal receipt and whether the product corresponds

00:03:44

to the quality of which he purchased, that

00:03:47

is, he did not influence

00:03:49

this product after purchase, respectively and then

00:03:51

there will be a form where he can

00:03:54

fill out his specific request, that is, a

00:03:56

text form, after that he can

00:04:00

send from the request what stage

00:04:02

the request is at, the user will be able to

00:04:05

view it in his personal account,

00:04:07

however, while the developers are not

00:04:09

considering creating a mobile

00:04:11

application, now it is only because

00:04:15

users are not so willing to install

00:04:18

water multiplication especially when it is

00:04:20

beneficial

00:04:21

to use it every day if

00:04:23

we do not see the point at the moment in

00:04:25

developing names of a mobile application,

00:04:27

however, we have the principle of

00:04:28

omnichannel,

00:04:30

what does this mean, this is when a person can

00:04:33

send requests from different channels,

00:04:35

website this chatbot and popular instant

00:04:41

messengers and these are widgets that we

00:04:44

will install on

00:04:47

e-commerce sites; by sending requests

00:04:50

in this way, a citizen will be able to

00:04:52

track his status on the site; the

00:04:54

number of consumers in Kazakhstan

00:04:57

exceeds 18 million people every day;

00:05:00

they make more than 6 million purchases;

00:05:04

digital is increasingly entering our lives; it

00:05:07

also accelerates its pace, allows us to

00:05:10

develop faster, and you can find out about all the

00:05:12

details in the

00:05:15

digital Kazakh program

00:05:17

[music]

Description:

Ежедневно казахстанцы совершают около 6 миллионов покупок. И из года в год они жалуются на качество услуг в одних и тех же сферах: ЖКХ, розничная торговля, медицина и транспорт. Только в 2020-ом в Комитет по защите прав потребителей поступило около 15 тысяч обращений. Почему они не довольны товарами и услугами и как им помогут IT-технологии, узнаете из этого выпуска программы «Цифровой Казахстан». --------------------------------------------------------------------------------------------- Другие выпуски программы «Цифровой Казахстан» вы можете увидеть здесь: https://24.kz/kz//kz//kz/ Новости «Хабар 24»: https://24.kz/ru/ ------------------------------------------------------------------------------------------- Подробнее: Подписывайтесь на канал «Хабар 24»: https://www.youtube.com/channel/UCnAFKvDuqBGkIfV8Vn0J_CQ?sub_confirmation=1 Наш сайт - https://24.kz Facebook - https://www.facebook.com/unsupportedbrowser Instagram - https://www.facebook.com/unsupportedbrowser Telegram - https://t.me/tvkhabar24 Twitter - https://twitter.com/tvkhabar24 Vkontakte - https://vk.com/tvkhabar24 Толығырақ: «Хабар 24» арнасына жазылыңыздар: https://www.youtube.com/channel/UCnAFKvDuqBGkIfV8Vn0J_CQ?sub_confirmation=1 Біздің сайт - https://24.kz Facebook - https://www.facebook.com/unsupportedbrowser Instagram - https://www.facebook.com/unsupportedbrowser Telegram - https://t.me/tvkhabar24 Twitter - https://twitter.com/tvkhabar24 Vkontakte - https://vk.com/tvkhabar24

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