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Video tags
Subtitles
Russian
00:00:00
[music]00:00:03
welcome to you, viewers of our channel00:00:05
today, such an unusual topic is how00:00:08
to build a relationship with a00:00:11
dispatcher lobbyist, how relationships are generally built00:00:13
in the work of an00:00:16
international driver, well, after you have00:00:17
concluded a contract quite recently,00:00:20
new payments in Poland are called this and you are00:00:22
ready to start work, they give you00:00:25
a date from where you will go on the flight, the00:00:28
so-called cadence will begin and already00:00:31
at the farm you will be told who will be your00:00:34
escort, that is, your dispatcher00:00:36
who will guide you along all this00:00:39
route for loading and unloading to00:00:40
accompany you to help protect it00:00:43
is possible, but not everything looks so smooth, in00:00:46
general, great happiness for driver,00:00:47
find a truly competent,00:00:50
qualified dispatcher and at the same time a00:00:53
decent person who will00:00:55
really help you in your work,00:00:57
create favorable conditions for you to00:00:59
work, will not ask any stupid00:01:02
inappropriate questions, who will know the00:01:05
driver’s work at least partially and00:01:08
will really provide you with00:01:11
comprehensive assistance everything this is very00:01:15
important, why, well, firstly, it will create a00:01:18
really good working environment00:01:20
and in which the drivers will be both comfortable and00:01:24
comfortable and will create fewer problems00:01:27
because the work of the driver is ensured, it seems to be00:01:31
aimed at achieving00:01:33
one goal, but there is no conflict to some extent There00:01:36
is always an00:01:38
understanding between the driver and the dispatcher00:01:40
and there are many reasons for this, starting with purely00:01:44
professional ones, that is, the00:01:46
dispatcher’s lack of awareness of the00:01:48
peculiarities of the driver’s work, some00:01:51
psychological aspects, let’s say,00:01:53
incompatibility of temperaments, therefore it is00:01:56
very important to build a good relationship00:01:58
with the dispatcher, everything begins naturally,00:02:02
acquaintances, that is,00:02:04
acquaintance and first some impressions are00:02:06
very important,00:02:07
but then it is very important to go save00:02:11
this relationship so that it is natural,00:02:14
I would advise you to behave as correctly as possible,00:02:16
no matter what emotions00:02:18
overwhelm you, perhaps00:02:20
you spent too much time00:02:22
waiting, there was some difficult road, there were00:02:25
some unforeseen situations you just00:02:29
need to understand that, well, you00:02:32
see these situations now, they are open in front of00:02:35
you, as if the dispatcher is00:02:37
too far away and he simply00:02:40
may not understand what is happening in reality,00:02:42
so be00:02:44
calm and calmly report the00:02:47
situation and together try to find a00:02:50
solution to this or that situation00:02:53
[music]00:02:55
probably many drivers have encountered00:02:57
such questions from dispatchers as when00:03:00
will you be where are you how much00:03:02
time is left before the end of the working00:03:05
day how much driving do you have left00:03:07
today surely such questions are00:03:10
evidence of a certain00:03:12
incompetence of the dispatcher since having00:03:15
such a device the computer called the00:03:18
dispatcher has access to there are many00:03:20
information bases of special programs00:03:23
that keep records of the bench press, this is the water of the00:03:26
driver’s rest, he has access to there, he sees00:03:29
the location, he sees the speed at which00:03:32
the driver is moving, that is, the00:03:34
dispatcher has all all the initial data and00:03:38
of course it’s enough just to enter00:03:41
certain programs and all this data00:03:43
get answers to all these questions,00:03:45
but don’t forget that we are all people00:03:48
and dispatcher drivers are people and we all have00:03:51
certain shortcomings, so I would00:03:53
advise you to arm yourself with a00:03:55
certain amount of patience and calmly respond to00:03:57
all these questions that seem00:03:59
inappropriate and inadequate at first00:04:02
glance but somehow try to00:04:05
calmly regulate all these issues,00:04:07
believe me, there is00:04:08
absolutely no need for any kind of00:04:10
conflict in relationships, this is00:04:12
nervousness and00:04:14
I am already the abbot of open hostility,00:04:16
this will not lead to anything good, believe me, the00:04:18
priority of choosing for your00:04:21
employer the owner of this or00:04:23
that company or the manager in this00:04:26
company will have priority over the dispatcher;00:04:29
they are the driver; well, this is practically 10000:04:31
percent explained; everything is very simple;00:04:34
the dispatcher serves dozens of drivers at the same time; the00:04:36
drivers are00:04:39
just a small pawn in this one; and00:04:41
therefore,00:04:42
plus the dispatcher is in full view of the00:04:45
employer; that is, he is an office00:04:47
worker; he is his sees every day00:04:49
communicates with him and some possible00:04:51
relationship has developed,00:04:52
so I would not advise you to organize00:04:55
such00:04:56
role-playing games, who is more important, it is clear that the00:04:58
driver is very important, but00:05:01
it will bake a layer of a certain status,00:05:03
so I would not advise openly00:05:06
conflicting with the stoves, but trying to00:05:08
delicately calmly build relationship00:05:11
[music]00:05:13
but if something like this happened, what they say00:05:16
didn’t work out, there is some00:05:18
tension in the relationship and00:05:21
it’s not necessarily even just an ordinary00:05:23
job, but the driver must always00:05:25
understand that except for him and his00:05:27
loved one, no one will take care of him,00:05:30
so any check any actions need to be00:05:33
recorded in how, let’s say,00:05:36
report to the dispatcher00:05:39
and try to get confirmation, that00:05:42
is, how to act in a given00:05:44
situation, all this communication, all this00:05:46
communication should preferably be00:05:48
carried out in writing, that is,00:05:50
by exchanging messages from their chats,00:05:53
and be sure to record all this and00:05:55
save this especially applies,00:05:58
of course, to situations of some kind that are openly00:06:00
either conflicting or where there is already,00:06:03
well, obviously some kind of problem is brewing, some kind of00:06:06
situation has arisen, you never know, there have been00:06:09
delays and some did00:06:11
not arrive on time for loading, shipment,00:06:13
or some other such slippery moments00:06:18
work, it is necessary to record all this, it is00:06:20
necessary to contact the dispatcher with00:06:22
requests, and requests in writing and00:06:25
requires receiving an answer to this00:06:27
request, why exactly by messages,00:06:32
because the message can be saved and00:06:35
then can be presented in the00:06:37
event of some kind of proceedings, just00:06:40
a dialogue, as you know, the word has flown out of00:06:43
it, it will no longer be caught, so it is very important00:06:47
record and00:06:49
the question is not even that how00:06:51
maliciously someone wants to deceive you,00:06:54
punish everything can be much00:06:56
more trivial, dozens perhaps hundreds of drivers,00:06:59
respectively, you multiply many times00:07:02
thousands of some situations and the dispatcher00:07:05
and this entire apparatus are00:07:08
able to keep it all in memory for no reason, as00:07:10
if to remember Each situation of these situations00:07:12
can be hundreds and thousands, so00:07:14
you can count on the fact that after00:07:16
2 months after some event,00:07:19
the dispatcher will remember in all the details00:07:21
what he thinks is a minor00:07:23
situation, but this minor situation may00:07:25
be very not minor for the driver00:07:27
which will result in some more or less00:07:30
or huge fine and the driver, like no one else, is00:07:34
interested in protecting00:07:37
himself, so you yourself must take00:07:39
all the maximum possible actions permissible in00:07:42
that situation in order to00:07:43
record this situation, preserve00:07:47
some evidence confirming00:07:50
this or that situation of certain00:07:52
circumstances so that later in the event of00:07:55
any surprise claims against you, the00:07:57
appearance of some shortcomings in your00:07:59
work, you can turn it down and00:08:01
prove that no, everything was wrong, in00:08:03
fact, here is my appeal to00:08:05
the dispatcher, I asked, let’s say, let me00:08:07
give me the mileage of00:08:10
some points intermediate through00:08:12
who00:08:13
to go indicate the exact place of loading and00:08:16
unloading and coordinates it is possible to00:08:17
provide you yourself could not find this00:08:19
place among which there were large00:08:22
delivery delays and accordingly00:08:24
some penalties were issued00:08:26
and when you have weighty arguments00:08:28
this is also correspondence and where you will show00:08:31
the manager what I have contacted you more than00:08:34
once and have not addressed00:08:36
specific requests,00:08:38
so if some kind of00:08:40
conflict situation arises, you see that it00:08:42
may inevitably lead to some00:08:43
undesirable consequences for you, do not00:08:46
hesitate to rush to contact 1 and 2 and00:08:49
5 and 10 if the dispatcher does not respond,00:08:52
just ask you will be given these00:08:55
messages and still ensure that00:08:57
you are given one or another, as it is00:09:00
clear, and instructions on how to act,00:09:02
that is, I call it transferring00:09:05
responsibility, that is, removing00:09:06
responsibility from yourself and placing it on the00:09:09
dispatcher, let him make a decision on00:09:11
how you should act because the driver, the00:09:14
performers, as it were, give you instructions for this or that job,00:09:16
you carry out00:09:18
some problematic situations arise,00:09:20
contact the film, contact00:09:23
provided your stork, I do not advise you to00:09:25
take the initiative00:09:28
because, as you know, any initiative00:09:29
is punishable00:09:30
and by taking the initiative you00:09:33
will automatically become is to blame for everything,00:09:35
so no matter how the situation develops, be00:09:38
sure to get confirmation of certain00:09:41
actions from your company, that is,00:09:44
in the person of00:09:45
the dispatcher, that is, let them give you00:09:47
specific instructions to go there, go00:09:50
along such and such a route, arrive at00:09:52
such and such time, do such and such or00:09:54
some actions,00:09:55
well, in order to finally00:09:57
put all the dots in their places, you00:10:00
just need to come to the understanding that00:10:03
everyone is doing his job, the driver00:10:06
is doing his job, the dispatcher is doing his00:10:08
job, the driver is the performer, he is00:10:11
performing a specific task set by the00:10:13
company, the dispatcher is performing the same role00:10:16
organizational but at the same time00:10:17
controlling, that is, he controls the00:10:20
driver’s activities to ensure that the00:10:22
driver can00:10:23
perform the tasks assigned to00:10:26
him as efficiently as possible, so you shouldn’t get too00:10:29
excited and nervous when you hear00:10:32
the dispatcher’s call over and over again, come on00:10:34
quickly, why are you standing, you have to go,00:10:36
that is of course, you need to00:10:40
do the job as efficiently as possible, in fact, there are two00:10:43
important now two important factors that00:10:45
will show that you are the most effective00:10:48
worker, this is the first factor, this is what00:10:51
you will show day after day00:10:53
that you00:10:55
are using your working time as efficiently as possible, that is, you00:10:57
have 13 15 hours you saturate it as much as possible with00:11:00
working moments you travel00:11:02
as long as you need one task how long you00:11:05
travel there five six seven eight nine00:11:07
hours and 10 hours but twice a week00:11:10
so you do all the loading work00:11:13
as efficiently as possible trying to00:11:15
avoid any downtime but again it00:11:18
depends from the driver and the next criterion00:11:20
is not to abuse your rest time,00:11:23
that is, have you had the rest00:11:25
you are entitled to in a given situation, either a00:11:28
45-minute waist of a nine-hour,00:11:31
11-hour,00:11:33
24-hour or forty-five hour and are00:11:35
immediately ready to continue work, start a00:11:39
new shift,00:11:40
well and I’m not even talking about any such00:11:43
radical cases when the dispatcher00:11:46
will make requests for instructions00:11:48
aimed at an obvious violation of the00:11:52
rules of work and rest,00:11:53
I would not advise going to00:11:55
such obvious violations of existing rules, Pavel,00:11:58
because in the end the answer will be to you00:12:01
even if the company guarantees that00:12:05
she will take on one or another00:12:07
financial responsibility if00:12:09
these violations are revealed,00:12:10
but this will be a dark spot on your00:12:13
professional biography, so to speak, and00:12:16
she knows how long you have been working in this00:12:18
company, but let’s say the time comes you00:12:21
will find some more interesting00:12:23
film for you in which - would00:12:25
you00:12:27
really like to work at higher rates, but where does00:12:29
acquaintance begin with films from the driver?00:12:31
Please show your card and we00:12:33
will see what you represent, if00:12:36
you have any violations there and it’s not00:12:39
better, let’s say so and the history of your work is00:12:42
excluded that they will not00:12:46
contact you, so I would advise00:12:48
drivers to be very careful00:12:50
in such situations and00:12:51
not to fall under the influence of such an00:12:54
outspoken dispatcher who calls for00:12:58
them to openly violate the norms.00:13:08
regime of work and rest, this is sacred, the rules of00:13:10
the road00:13:12
are sacred, it doesn’t matter how many00:13:15
world records you set for delivery,00:13:17
but if you earn a lot of fines and00:13:21
all of your successes in work will00:13:24
simply be00:13:25
set to 0 when hey the00:13:28
docket of your salary and the amount of deduction are summed up00:13:31
you earned by violating the rules of00:13:34
this before rest, violating the speed limit,00:13:37
simply or God forbid, of course,00:13:40
just getting into some kind of00:13:42
traffic accident,00:13:44
so be prudent and be00:13:46
careful, be vigilant, and that is,00:13:49
never let the situation take00:13:51
its course, that is, any situation must be00:13:53
played out, you must look for some ways00:13:56
to record it so that later you can defend00:13:59
your rights to the company, well, if necessary, then00:14:03
continue on I think you liked this00:14:07
video, leave your comments and00:14:09
like until we meet again00:14:12
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