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kiamotors

kia

kiaro

kiarossia

киа

киамоторс

киароссия

мпц

автосалон

автодилер

автоцентр

00:00:00

Hello, you called the duty

00:00:02

department of the Russian Ministry of Internal Affairs for the city of

00:00:04

Naberezhnye Chuny, you are behaving like a little

00:00:06

child, you are not obligated

00:00:09

to provide anything else with a license for filming, but what

00:00:12

if I had a ska in front of my entrance? There

00:00:14

at 9 am they caught a ska right now I want

00:00:17

to look like a fool, it looks like a grown man

00:00:21

noise on the honey have fun

00:00:28

sadness

00:00:39

Good morning And please invite the

00:00:43

manager of the

00:00:44

car dealership

00:00:48

Thank you Hello Hello Anton

00:00:52

name is Very nice Mukhtar name

00:00:54

hello So we have a question about the

00:00:56

car purchased in your

00:00:58

car dealership What kind of car is

00:01:00

Kia

00:01:01

optim On January 17, 2012, a

00:01:04

used car was purchased in your showroom

00:01:06

Yes, with mileage. We have a number of

00:01:09

questions where we can sit down to discuss and

00:01:11

talk about

00:01:12

this

00:01:13

car itself, as far as I know, claims

00:01:15

were written. Yes, well, you see, as

00:01:17

you already understand, yes, what are we talking about? Yes, there

00:01:19

was a claim on which you

00:01:21

successfully refused to satisfy us. I

00:01:24

would like to talk specifically about the

00:01:26

car specifically about the car.

00:01:31

Sit down now, I’ll show you a couple of insurance companies. Yeah,

00:01:33

we are interested in information on this

00:01:36

car, the information that you

00:01:38

display in the contract and also in the act of

00:01:39

direct transfer it does not correspond to

00:01:41

reality, we

00:01:51

displayed doubts, so we have come to

00:01:53

clearly show you and to say

00:01:56

that you sold a product of inadequate

00:01:59

quality,

00:02:00

that’s not where, as far as I know, the answer was

00:02:04

not built on not on the basis of a contract

00:02:07

when selling, but the fact that for a long period of

00:02:09

time Istk

00:02:12

used the car for 3 months,

00:02:15

sorry, look, our principal,

00:02:20

your client contacted your manager

00:02:22

with Alexander, using a telephone

00:02:24

connection there, called your hotline. That

00:02:27

is, this was the period before the claims,

00:02:30

all the numbers from which he called were

00:02:32

blocked. Alexander stopped answering

00:02:34

any calls, you understand, yes,

00:02:38

we tell you in detail, we seem to have proof of that

00:02:41

the fact that we called and

00:02:43

talked, and so on, it’s not

00:02:44

about this, but we are also guided by

00:02:48

the law on the protection of consumer rights, that

00:02:50

is, from the moment we identified the shortcomings,

00:02:54

we reported them and demand a refund of the

00:02:56

money paid, we

00:03:00

would like you to they considered it

00:03:02

adequately, they made a decision, I don’t know, and

00:03:05

they satisfied our demands,

00:03:07

otherwise we will be forced to

00:03:09

go to court. Well, again, I

00:03:15

founded Boni, there are no grounds, there are no

00:03:18

legal ones, this is your lawyer Yes, that’s what he said,

00:03:21

can we invite him to us, he,

00:03:23

unfortunately, is here in Kazan It

00:03:25

is located in Kazan. Clearly, we sent you a

00:03:28

request for information.

00:03:30

In our response, you said that

00:03:32

you provided all the information to the client at

00:03:35

the time of purchase and sale of the vehicle.

00:03:42

the original is here,

00:03:45

you don’t pass on any technical

00:03:47

documentation of the car, that is,

00:03:49

service books, operating time,

00:03:51

and so on, plus you don’t pass on all this, that is, you do

00:03:54

n’t have it here

00:03:55

for your seal, plus on top of all

00:03:58

this, you passed on the conclusion of your

00:04:01

technical expert who is in the salon

00:04:02

is located who inspected the

00:04:04

car, checked its technical

00:04:07

condition and the history of the car, that is,

00:04:10

this document is not there either.

00:04:12

Should you really be obliged by

00:04:14

law to have it, as far as I

00:04:16

know, during a car purchase and sale transaction?

00:04:18

This document is not

00:04:20

mandatory good service the book

00:04:23

is a must for the car,

00:04:26

a car document if o is missing, we Klin

00:04:28

warned that the service book from

00:04:30

if it is missing is your

00:04:32

direct responsibility to attach the

00:04:34

conclusion of your expert

00:04:37

specialist, I’m telling you that it’s like,

00:04:39

well, this is the same thing from

00:04:40

government decree 2463, paragraph forty-four

00:04:44

to be more precise where the seller is obliged, in

00:04:47

the presence of the buyer, to check its

00:04:49

pre-sale preparation, completeness,

00:04:51

its full technical condition. I’m not

00:04:53

ready to comment on this point, there is a

00:04:56

lawyer who understands this,

00:04:58

unfortunately I don’t. Well, you have a lawyer in Kazan, you

00:05:01

can contact him and talk,

00:05:03

here the question is still next in what

00:05:06

condition did you accept the car? Well, here’s

00:05:09

how you accepted it. Here you are. In the

00:05:11

transfer acceptance certificate and in the contract, there are decrees

00:05:13

that only the hood cover is painted, how did you

00:05:15

determine this with a thickness gauge, a thickness gauge,

00:05:18

and you don’t have any more information? They

00:05:20

determined it with a thickness gauge yes yes Well,

00:05:24

what was the car bit, you understand more than once and

00:05:28

changing the wings and the hood and replacing all the

00:05:33

other elements of the body, you didn’t

00:05:36

indicate them, you hid them, if you didn’t indicate them,

00:05:38

it means they were no better at the time of handing over the car

00:05:40

were no better, well,

00:05:43

let’s say an accident information about an accident Yes

00:05:47

there were accidents Why did you They didn’t

00:05:49

warn the client about the fact that there were accidents.

00:05:52

As far as I know, there

00:05:58

shouldn’t be any special

00:06:01

technical knowledge about what to know if

00:06:04

she had been in an accident, how many times was there, what

00:06:07

mileage? You should check the car

00:06:09

whether the mileage corresponds to reality

00:06:12

or not, you don’t mean that it doesn’t

00:06:15

correspond about Yes, of course, well, how did

00:06:19

you determine this? Well,

00:06:22

look, according to this graph, it

00:06:26

turned on twice. Well, this is an autotek,

00:06:30

and what do you want to say that based on the

00:06:32

autotek, it turns on

00:06:35

twice? I don’t know. Well, I don’t believe. Etoka.

00:06:39

Maybe it’s the same. is informative in

00:06:41

nature, good If you don’t believe this,

00:06:44

please provide documents

00:06:46

that base your position from the point

00:06:51

of view of

00:06:52

the law, you checked this car, whether

00:06:55

it was rolled up, mileage or

00:06:58

not Well, show me, please introduce us to

00:07:01

these with this diagnostic, you

00:07:04

had to transfer it by force of law to the buyer at

00:07:06

the time of purchasing this very

00:07:08

car. Why don’t you write this? We

00:07:11

wrote it to you in a request. Now I’m

00:07:14

telling you that we have now come here

00:07:16

with a request that, again, we are

00:07:18

giving you a request and in general, by virtue of the law,

00:07:20

Article Eight of the Law on the Protection of Rights

00:07:22

consumer, we have the right to receive this

00:07:25

information by virtue of Article Ten of the

00:07:27

same law, you are obliged to provide it

00:07:29

immediately, you can, I don’t know, google it there, read it,

00:07:31

I don’t know, open your

00:07:33

consumer corner, there’s probably a Law on the

00:07:34

Protection of Consumer Rights, open and

00:07:36

familiarize yourself with these requirements. That

00:07:38

is, what you are obliged by law

00:07:40

to provide us with this information from your

00:07:42

words. Probably I have done it more than once. You Open the law

00:07:45

Open Well, now I need to

00:07:46

consult with a lawyer Yes,

00:07:48

consult of course, yes I’m not

00:07:50

rushing you, from time to time you have it laid out on paper

00:07:52

so that I can I you Now

00:07:55

I’m saying in an oral statement that we require the

00:07:57

provision of technical documents

00:08:00

which at the time of acceptance of the

00:08:03

vehicle, what condition it was in, the

00:08:06

conclusion of your

00:08:07

technical specialist, that is, the

00:08:09

car dealership, what kind of inspection did he conduct,

00:08:11

what kind of thickness gauge did he measure, how did he

00:08:13

determine that the hood cover was painted and that

00:08:16

all other parts are factory-made

00:08:18

and they did not dismantle everything else,

00:08:20

according to our information, the

00:08:23

car was repaired even the spar and

00:08:25

right and left, this is according to our photos, according to your

00:08:28

information from the auto library, not only do you

00:08:30

have the expertise, you did us, we

00:08:33

will have the expertise, don’t worry, we

00:08:35

made requests We

00:08:37

made inquiries to the traffic police to the insurance company where the information is. Well, it has already been previously

00:08:40

confirmed by this

00:08:42

auto service; it will and will already be

00:08:44

presented to the court if we go to court,

00:08:47

if we resolve this issue. Within the framework of the

00:08:50

pre-trial procedure, then there will be no questions

00:08:52

for you. We have addressed you with a

00:08:54

claim. with a statement that, well, I

00:08:57

know, to resolve this issue,

00:09:00

your car dealership should have contacted

00:09:01

our client and said that

00:09:03

come and bring the car, we’ll

00:09:05

look at it again there, we’ll tell you everything,

00:09:07

that all your arguments that you brought up in your

00:09:09

claims, they do

00:09:11

n’t seem to correspond to reality, that

00:09:14

is, to develop these doubts of the client, that is,

00:09:16

you said the hood cover was

00:09:17

painted and that’s it, and that’s the point. We have

00:09:20

information that payments were made

00:09:22

in excess of a million rubles for this for this

00:09:24

car. That is, it was at least three times an

00:09:25

accident. already officially

00:09:27

confirmed information, in addition to

00:09:29

all this after this Here is

00:09:34

25 February 25,

00:09:36

2021 The car was in this

00:09:39

condition for sale This is after all the accidents

00:09:43

you understand, yes, that is, this accident may

00:09:45

not have been registered so that there is understanding

00:09:47

This is what it

00:09:49

looks like these are posts of all payments on the twenty-

00:09:52

fifth of February 2021, she was in

00:09:56

such a state, it cannot be what

00:10:02

it is. Find out, we ask you to do the Supreme Court within the framework of

00:10:07

your

00:10:10

obligations on the basis of the Federal

00:10:12

Law on the Protection of

00:10:13

Consumer Rights, that we need these documents,

00:10:15

article in the Law on the Protection of

00:10:18

Consumer Rights and tenth article

00:10:21

de Deta article Dat all document

00:10:28

Pori did not sign he has the right to get

00:10:31

acquainted with he purchased this product he

00:10:33

has the right to get acquainted with the

00:10:35

information that you have at the

00:10:36

time And if the information has been preserved, your

00:10:40

obligation is to preserve the basis for which

00:10:42

this document must be preserved, preserved,

00:10:45

no, provide information No, I say

00:10:48

if there is no information, well, you

00:10:50

should have it, that is, like no, they

00:10:53

have already transferred no, the car was transferred

00:10:55

documents for

00:10:58

the transaction, the agreement remained with you, but for the primo

00:11:01

transfer, I was left with I’m talking about diagnostics,

00:11:03

diagnostics should also be attached

00:11:05

to all other documents, they referred

00:11:07

to some kind of law when they said this 2463

00:11:09

- this is a government decree 2463

00:11:12

I just need to clarify now sec

00:11:13

point soro fourth by the way how

00:11:15

long do you have to wait an hour Give me 10 minutes

00:11:18

10 minutes 10 minutes great

00:11:28

let’s wait

00:11:30

so we consulted He says Yes we will

00:11:33

provide these documents without any problems But

00:11:36

we need some from you I don’t know the request for

00:11:39

these documents Yes, an oral request from Sess

00:11:42

Sid, I have to convey this to him somehow so

00:11:45

that he can accept it for work,

00:11:47

look, I’ll

00:11:49

explain it to you, he can accept it, but these

00:11:53

documents are

00:11:58

all the documents relating to our

00:12:01

client, here is your client, our

00:12:03

principal, I ask provide that is,

00:12:06

a car Now I don’t have such an

00:12:07

opportunity to provide That is, you are

00:12:09

refusing us Yes, well, I’m

00:12:11

saying that no, I’m not refusing, okay What did the lawyer

00:12:13

say about satisfying the

00:12:15

Request for the return of a

00:12:17

vehicle? No, now you’re asking for

00:12:20

documents, including Yes regarding

00:12:22

the car, he answered regarding the

00:12:25

return on the return of the car about the

00:12:28

lawyer makes the decision or you

00:12:29

accept he advises Uh-huh And who

00:12:32

makes the decision regarding the return of the

00:12:36

vehicle legal entity limited

00:12:39

liability company You can talk and

00:12:41

get an opinion no the position of the

00:12:45

company is set out in the response to pre To Yes,

00:12:48

it doesn’t seem to change for you, as I

00:12:49

understand it, no, maybe we can still clarify

00:12:52

this information so that it doesn’t get

00:12:54

messed up later No, it doesn’t change Why is there an

00:12:57

answer? It’s prepared. Yeah. If you want to

00:13:00

request additional documents, we’ll

00:13:02

provide them without any problems, just

00:13:04

some- then we need some kind of request from you, we

00:13:07

give it to you on the basis of what you are

00:13:09

asking for it There and so on That is, I am

00:13:11

not a legally savvy person, I

00:13:13

can’t tell you what kind of points there are,

00:13:16

eighth, twelfth, or eighth,

00:13:18

tenth, I don’t know Well, we we talked to the lawyer,

00:13:21

he

00:13:23

said, let him explain what is needed, we will

00:13:26

definitely answer as soon as possible

00:13:29

that all the documents relating to these are

00:13:31

payment orders that he

00:13:33

signed, all the agreements and agreements

00:13:36

regarding the Chelny yard roadside assistance Do

00:13:38

you have this about this

00:13:41

agreement did he sign did he give

00:13:43

consent for the transfer of money to a

00:13:45

third third organization all

00:13:48

the documents that he signed he has

00:13:50

every right now here today

00:13:52

immediately received them it is not necessary

00:13:54

to make a request wait for some

00:13:58

time

00:14:00

Call Riu

00:14:01

[music]

00:14:03

ri what he says is he says

00:14:05

maybe for you, for ourselves, we are talking about the

00:14:08

fact that from the point of view of the law, we

00:14:10

have the right to what we are supposed to have, I gave you a link on the

00:14:13

basis of what we can get them

00:14:16

so that you understand that we did not just

00:14:17

come unfoundedly, here we are shouting and demanding from

00:14:19

you what you as an organization should not

00:14:23

become Here I

00:14:28

am

00:14:30

So if you need to

00:14:31

consult with a lawyer,

00:14:33

consult, check if you need

00:14:35

the management of the car dealership, check If not, then there is

00:14:40

no way to provide these specific documents right now, we need to

00:14:42

collect them, these are different legal entities,

00:14:45

we’ll wait, we’ll wait We have time we are

00:14:47

not in a hurry

00:14:50

if it takes an hour or two a day we

00:14:55

will wait Yes right here we will wait If you

00:14:57

refuse understand so that you

00:14:59

understand we will call the police squad

00:15:02

Rospotrebnadzor this is in any case we

00:15:04

will record your actions this is in

00:15:05

any case so as not to lead to this so

00:15:07

that this material does not I was going to

00:15:09

court later so as not to convey your position,

00:15:11

we ask you to fulfill your obligation,

00:15:15

which you are obliged by law. Well,

00:15:18

if I can’t fulfill them now,

00:15:20

call those who know if I’m not here, these

00:15:22

documents are now in

00:15:25

the archive, the archive is not here Well

00:15:27

let's scan them, I don't know,

00:15:30

we'll print them out to your email address, you'll print them out as yours, the

00:15:32

proper seal must be sent No, you

00:15:34

understand that now I don't have such an

00:15:36

opportunity, now I don't

00:15:39

refuse to provide these

00:15:41

documents, okay, why then do

00:15:43

n't you pick up the car, don't return the

00:15:45

money to the client environment You understand

00:15:48

that you deceived the client

00:15:51

no

00:15:52

28 know

00:15:56

call the yard This is help Naro

00:16:03

Well let's Tom see how we post

00:16:07

Regarding roadside assistance where can I

00:16:09

get acquainted with the conditions and cost of

00:16:12

this this service this product which you

00:16:16

directly sold to your client on

00:16:18

our website Probably Probably on the website

00:16:21

there are

00:16:27

price tags for sale, there are

00:16:30

technical specifications, some

00:16:32

configurations and so on about the

00:16:34

roadside assistance map, no information. I did

00:16:36

n’t see it in the car dealership where I can

00:16:38

get acquainted with it, also in the archive to find it

00:16:42

No Why But you But there are documents for

00:16:44

this car We want you, here I am, I’m

00:16:47

your new client who wants to

00:16:49

purchase them Where can I get acquainted with the

00:16:52

conditions of how information is communicated to

00:16:54

the consumer the moment of concluding this

00:16:56

contract the moment of concluding the contract

00:17:00

How can the content be allowed to

00:17:02

say this I don’t know why you they should

00:17:05

know this, look, I’m telling you about the

00:17:07

technical technical documentation of

00:17:09

the vehicle Yes,

00:17:11

you are talking directly about the main question.

00:17:14

About the fact that he is somewhere in

00:17:15

the archive, the lawyer is in Kazan, yes, that’s

00:17:17

right, in Kazan, and

00:17:19

you refuse to call the management there, I’m

00:17:21

asking, let’s say products that

00:17:23

are sold in your car dealership, you also

00:17:26

don’t know, you’re trying to delay time Well, I’m not

00:17:29

trying to solve the problem, I’m

00:17:31

asking you to call, maybe

00:17:33

consult with management Once again,

00:17:35

with a lawyer, if we can

00:17:37

do this, it will be good And tell you everything

00:17:40

you want on paper We sent

00:17:43

you a claim as soon as possible, we

00:17:45

answered it, we answered

00:17:48

Yes, you are talking about the fact that

00:17:50

you handed over all the documents, in terms of

00:17:53

providing copies of all documents where

00:17:55

there is a buyer’s signature, we ask you to

00:17:57

specify which documents are

00:18:00

necessary and necessary and justify the

00:18:03

regulatory regulatory connections with than our

00:18:06

organization should issue copies of

00:18:08

the document, and so we are telling you

00:18:11

that we have also indicated to you the claims on the

00:18:13

basis of which we ask you to provide

00:18:16

Now I am giving you this claim, and here is the

00:18:19

legal basis for the position, this is

00:18:22

the claim that was sent to you, the

00:18:24

legal basis, that is, this what

00:18:25

is missing is that we justified you with what

00:18:29

and we ask you to provide

00:18:31

documents, all the documents, yes of course Well,

00:18:35

I can leave you a request In

00:18:37

writing Regarding the court, I’m

00:18:40

now reading that you are asking to consider the

00:18:44

claim, it was considered, perhaps

00:18:48

I don’t know the contract for this we

00:18:52

wrote the answer that we

00:18:54

wrote

00:18:57

not, as far as I know, they referred to the

00:19:00

deadlines Okay, now let’s look at compensation for

00:19:03

losses, you are asking to pay compensation for

00:19:06

losses, to compensate for moral damages,

00:19:09

to compensate for expenses, I don’t see

00:19:12

a request for documents here Well, we

00:19:15

are submitting an oral request, I told you before that I am

00:19:18

submitting an oral request then letter, I have the

00:19:21

right to submit an oral request. Why should I

00:19:22

be limited to my rights? But I do not have the

00:19:25

opportunity now to respond to your

00:19:26

oral request. Well, what about the deadlines,

00:19:30

what you say is within the meaning of Article

00:19:32

2 of the law on consumer protection;

00:19:33

providing incomplete and unreliable

00:19:36

information is a disadvantage the product is

00:19:39

equivalent to a shortage of goods, this

00:19:41

gives the right to apply paragraph 46 of Article 18 of the

00:19:45

Law on the Protection of Consumer Rights,

00:19:48

this is a string agreement to demand the return of the

00:19:51

money paid and also

00:19:54

to compensate for all expenses incurred by the aircraft

00:19:56

as a consequence of the purchase of this car.

00:19:58

Write it down on a piece of paper, consult with a

00:20:01

lawyer, you will put it in writing and we We will

00:20:06

answer all of this for you as quickly as possible, as far as I can now see from

00:20:08

your complaint, you did not request any documents,

00:20:10

we are asking for a terminated

00:20:12

contract. Read the contents of the text

00:20:14

then read the contents of the text, we are

00:20:17

asking to terminate the contract on the grounds,

00:20:22

read the autotek, including

00:20:26

including the autotek you must have your own

00:20:30

information about your own history, you

00:20:32

understand, you didn’t provide this history

00:20:35

at all and now you refuse to

00:20:37

provide it; then prepare this

00:20:40

technical document retroactively;

00:20:41

sign it; issue it; it’s clear that everyone

00:20:44

can, and so on. Of course, you don’t even

00:20:47

deny this fact; it’s not possible. And

00:20:51

what is possible? Well this is also technically

00:20:54

possible, technically possible, but by virtue of

00:20:56

the law you do not have the right to do this, you are

00:20:59

deceiving again, now I don’t know, you

00:21:01

are trying to deceive us, you are talking about the fact

00:21:03

that you have already deceived you, you sold the car to

00:21:07

smithereens, broken into pieces, at least this is what you

00:21:09

decided. Okay, check my

00:21:13

version then tell me that it was not smashed to smithereens,

00:21:15

that you received it in the same

00:21:18

condition in which it was handed over in absolutely the

00:21:20

same Well, please provide

00:21:22

the document Well, there is no such possibility, well,

00:21:24

if not, then you don’t have it, you don’t have this

00:21:26

information now I do

00:21:29

n’t have such an opportunity Let’s find it her Well,

00:21:32

time will pass, we’ll find out what time it

00:21:34

should be you have this

00:21:35

information here who so who said that this is what

00:21:38

the law says so well I don’t have

00:21:40

the opportunity now to respond to your

00:21:42

oral statement Why aren’t you trying to

00:21:45

resolve the issue with the client even after

00:21:48

we got here our demands have arrived, they are

00:21:50

justified,

00:21:52

please supply us with a request for

00:21:55

information about these cards, you are

00:21:57

refusing to

00:21:59

issue documents to us, I am not refusing to give out

00:22:04

the opportunity to issue now How does it

00:22:06

work well Do you have a technical

00:22:10

master who accepts and inspects

00:22:14

vehicles is there a mechanic is there a

00:22:17

master

00:22:18

well Can we get acquainted with

00:22:21

the qualification of this master plom

00:22:25

certificate

00:22:27

new

00:22:31

This is for This is in order to understand

00:22:34

how qualified the master was at

00:22:37

the time of acceptance of the vehicle, you

00:22:39

don’t have this information either, you can

00:22:42

immediately state to the BC that you want

00:22:43

the qualifications of the master, we’re broke, don’t

00:22:46

worry, you’re just digging

00:22:48

a hole And you are stalling for time, understand that we have

00:22:52

plenty of time, well,

00:22:57

here we are now directly submitting a request to you.

00:23:01

You can read this by the way, here is

00:23:03

article eight-tenth, what is

00:23:05

meant here on the territory of your

00:23:07

car dealership was an agreement concluded, did

00:23:10

your car dealership have to enter into agreements in the

00:23:13

interests of third parties of the organization All I

00:23:15

understood Well, you have a paper What kind of

00:23:17

paper Well, here you are handing over I accept

00:23:20

we react to it let’s in my opinion it has

00:23:23

always been the same way no It’s our right as best

00:23:26

we can How to contact you in writing and

00:23:29

orally That is, you are now accepting it

00:23:32

you are considering it correctly, correctly,

00:23:35

excellent. Why then did

00:23:38

n’t you consider our oral request? So I’m not saying

00:23:40

that I can answer it right now,

00:23:41

there are probably

00:23:43

deadlines stipulated by law, there is this, this is a

00:23:46

claim, 10 days that you must

00:23:50

satisfy the requirements. And this request

00:23:52

can be printed put another well, so that we

00:23:55

know that you are you that I are those you can e they Not

00:24:00

yet,

00:24:02

not yet, that is, they even now do not deny

00:24:05

the fact that we will do this document

00:24:08

retroactively without calling back

00:24:11

yet Please write your position yet

00:24:14

You understand what By virtue of the law,

00:24:17

you were obliged to put a mark in the

00:24:19

service book or I don’t

00:24:23

know the replacement document. Well, I’m telling you that

00:24:26

you were obliged to do this by law. As they

00:24:29

say, it does not exempt from

00:24:31

liability in the civil code,

00:24:33

this is regulated by article 401. By

00:24:36

the way, don’t write about it here here

00:24:38

about this card here And about

00:24:42

the service book, don’t write about

00:24:44

the service book, we’ll ask an oral

00:24:46

request, we want the floor Well, I already

00:24:48

answered that, that right now there’s no possibility, that

00:24:50

is, you’re refusing us, we’re not

00:24:57

refusing right now, I want it, but there’s no

00:24:59

such thing Let me explain to you. We entered the

00:25:01

organization where we entered into a

00:25:03

purchase and sale agreement. We came during working hours,

00:25:05

that is, the opening hours are set at the entrance.

00:25:08

You are not at the entrance or at home at work,

00:25:10

and therefore, due to all these

00:25:12

circumstances, guided by the law,

00:25:16

this is what we demand from You have this package of

00:25:18

documents for which I am telling you

00:25:20

the possibility of this. No now, well, this is your

00:25:23

responsibility. By the way, you are

00:25:25

not even now trying to shrug your shoulders

00:25:27

and even now you are not trying to solve

00:25:29

this problem, solve this issue. If

00:25:32

you had information, you would have it here they

00:25:35

would have rolled it out and let us have it, you don’t have it,

00:25:38

you want to delay the time to prepare

00:25:40

this package of documents, to say that everything

00:25:42

was fine with us in hindsight. As you

00:25:44

said, that technically it is possible

00:25:47

to make a document in hindsight stating that the

00:25:49

car was in

00:25:50

good working order, you deny the fact of an accident even

00:25:55

Sid, here I am showing you

00:25:58

that Ate is not an official document, the

00:26:01

accident information is everywhere and it is

00:26:03

confirmed. Yes, since 2015 it has been confirmed

00:26:06

correctly, here it is,

00:26:09

read it. Well, then don’t take her

00:26:12

attention. I tell you that in 2021 she

00:26:16

was in this condition in 2021 and the

00:26:19

last accident According to official

00:26:21

information ato As you say, the placenta

00:26:25

was on November 16, 2020 and he replaced

00:26:29

the list List of parts that

00:26:31

were replaced

00:26:32

and this was replaced the replacement was written se sa and

00:26:36

you are above Don’t look at what is written there what is

00:26:38

written that this is a calculation so replacements for

00:26:42

parts that were subject to

00:26:45

repair, look, so this is what Yes, this is what they thought

00:26:49

correctly Well, like lawyers, you should

00:26:52

understand that this is of an informative

00:26:53

nature, I will explain to you as a lawyer, that is, in

00:26:56

case of an accident,

00:27:00

material is generated and transferred to the

00:27:02

insurance company, the insurance company

00:27:04

considers this information to be published on

00:27:06

official

00:27:07

portals, the owner himself repaired

00:27:10

it, replaced this spare part or

00:27:13

did something, he has already taken on this

00:27:15

responsibility, you understand, yes,

00:27:17

now you want me to answer for

00:27:19

the owner at the time when this accident

00:27:20

happened, the presence of a calculation does not indicate a

00:27:23

defect in the car, correctly, this

00:27:25

indicates the presence of

00:27:27

what is it made from Where

00:27:30

does it come from Well, I wanted to make a calculation I

00:27:32

came asked gave said Calculate

00:27:36

the insurance that this is not possible the basis should

00:27:38

be that is, if you have a

00:27:41

helmet contract You can Priti don’t listen to you The

00:27:45

insurance contract helmet or osaga

00:27:47

read the basis should be that is, I tell

00:27:49

you Now I’m talking about the fact that an accident

00:27:52

is formed; the material is already transferred to the

00:27:54

insurance company in the insurance company.

00:27:56

The expert makes a calculation; something

00:27:58

needs to be replaced or repaired; the spar

00:28:01

drove the car; the geometry of the body

00:28:03

has changed. Well, confirm that the geometry of

00:28:07

the body has changed.

00:28:10

then the argument and I am not

00:28:13

absolutely not savvy from the point of view of the law.

00:28:18

You are not savvy from the point of view of the condition of a

00:28:21

technical car, I ask you to

00:28:23

provide information, you say We do

00:28:25

n’t have it, we will do it later,

00:28:30

right now there is no way to provide it well,

00:28:32

I left you a request pi I am waiting for a feedback from you

00:28:36

Well, as soon as I have

00:28:39

the documents in my hands, I’ll give it to you,

00:28:41

so you have the opportunity during working

00:28:42

hours to provide us with these

00:28:46

documents, listen Well,

00:28:48

yann, look, I’m tormenting you right now. I don’t want

00:28:53

you to

00:28:57

take this request. Give us time,

00:28:59

we’ll provide you with your unsubscribe, which

00:29:02

was as a response to a complaint. It is

00:29:05

no good. You understand that you

00:29:06

simply indicated that the hood cover is painted,

00:29:09

this is your understanding, your vision

00:29:12

of the law from the point of view of the law, you should

00:29:14

have conveyed complete and reliable information,

00:29:16

you did not bring it to us, we

00:29:18

want it get now what condition

00:29:20

the car was in and we are telling you that the

00:29:22

car was damaged several times, that is,

00:29:25

at least three times. This is the fourth time I

00:29:26

showed the photo and you deny it,

00:29:29

you are talking about the fact that the car was in the

00:29:30

condition in which we handed it over in the

00:29:32

state in which the car is being

00:29:34

accepted, you understand, he has no

00:29:36

technical knowledge of the knowledge of

00:29:40

the area, but they said that the hood

00:29:43

edge cover was when they gave you no

00:29:47

history History of AB I now for that

00:29:50

amount I won’t sell it right, with

00:29:53

500,000 like Iago I’ll sell

00:29:57

that white one light they said two parts are

00:30:00

painted I didn’t take it they said that’s the

00:30:02

only thing Kiya wholesale the hood cover was painted

00:30:05

That’s why I took it and if I

00:30:08

had known such a story there I wouldn’t have

00:30:11

taken it if the hood cover was painted

00:30:13

only there was a hood cover and so on that

00:30:17

is, with the information in the

00:30:19

information that was conveyed to the

00:30:20

consumer that only the

00:30:22

hood cover was painted, the buyer agreed, it

00:30:25

suited him, the main deal concluded an

00:30:28

agreement, this information was conveyed orally,

00:30:31

also display this information both in the primo transfer act

00:30:34

and in the purchase and sale agreement

00:30:36

why the roof is painted only the

00:30:38

hood cover, no other documents

00:30:41

regarding the service book There and so

00:30:43

on, you did not provide that is,

00:30:44

maybe they said orally the car is good, the

00:30:47

consumer does not have the technical

00:30:49

knowledge to assess how

00:30:51

suitable it is for use there, he trusts

00:30:55

you as sellers as a tsu that

00:30:58

the car actually meets

00:31:00

the requirements that you voiced.

00:31:04

It’s clear. Well, look, we said the

00:31:06

hood cover is painted. We reflected this in

00:31:09

the contract like this. And you say yes, on the

00:31:13

basis of Why there is no auto teka, I give you at

00:31:16

least a auto teka besides the fact that we

00:31:19

also have the expert's preliminary conclusion

00:31:22

that the car, in fact,

00:31:23

the side members were made then the expert

00:31:27

doesn't worry about worries. If it

00:31:28

comes to court and there will be an examination, plus another

00:31:31

request to the city and to the insurance company, the

00:31:33

information that we have now

00:31:35

provided you with is already confirmed. a

00:31:38

package of documents will be provided,

00:31:40

I tell you again if we can, if

00:31:43

you have all these documents. If you

00:31:45

have

00:31:46

confirmation. Well, why don’t you let us know?

00:31:56

it

00:31:58

says correctly the history of the car

00:32:00

is displayed in the car library I'm telling you and

00:32:03

asking you to provide information

00:32:05

that I don't know, it relates

00:32:07

directly to this car you have

00:32:09

failures And we will definitely provide it to you

00:32:11

now we need it now I don't have it I

00:32:13

will have it when I provide it When

00:32:16

we will let's wait an hour, two, wait, three,

00:32:19

let's wait If necessary Well, we're not

00:32:20

in a hurry, well, you can go to the archive I do

00:32:23

n't know there Now, just a minute Yes, of course, you

00:32:26

can leave the door open, I can go

00:32:29

there

00:32:30

[music]

00:32:31

Open Music and Noise There will be places

00:32:35

where

00:32:40

sadness is fun So tell me where do they sell cards

00:32:43

road assistance cards Hello,

00:32:46

please tell me about the

00:32:48

road assistance card, ask

00:32:50

what it

00:32:52

is, how to

00:32:55

use it and how to purchase it, the most

00:33:01

important thing when buying a car is a

00:33:04

service Yes, how is information communicated to the client

00:33:08

when registering this product? Yes and this is a

00:33:11

mandatory condition Well, these are the conditions of the

00:33:14

car dealership, the conditions, and either

00:33:18

bank insurance or the insurance that it provides,

00:33:21

this is the service, so we paid

00:33:23

how much it

00:33:25

costs there, depending

00:33:28

on the loan amount and the

00:33:30

bank conditions. Okay, let's then we

00:33:33

286,000 rubles we paid we now We can

00:33:37

tell you your client’s personal data

00:33:39

and get information about how much

00:33:42

we needed it, is it some kind of

00:33:44

additional credit insurance or

00:33:47

what kind of roadside assistance is this, is it a

00:33:49

credit product or is

00:33:53

it a one-

00:33:56

year certificate? You receive technical

00:33:59

roadside assistance, it is required when

00:34:02

concluding a

00:34:03

contract

00:34:05

Yes why Well, that is, these are the conditions of the

00:34:09

bank for you, your bank, the conditions of

00:34:12

the management, that is, the management of

00:34:16

the car dealership. And we can refuse it, the

00:34:19

validity of this Card you can

00:34:22

suspend, but there is no refund there, but

00:34:25

there is information that this is a

00:34:28

mandatory condition when concluding a

00:34:30

loan agreement there or when when buying

00:34:32

a car, this is actually a

00:34:34

mandatory condition; it is shown somewhere in

00:34:36

the loan agreement or in the

00:34:39

vehicle purchase and sale agreement

00:34:41

in the loan agreement.

00:34:43

You have the documents, we are not I, as a client, am

00:34:46

now interested; I, as a client, that is,

00:34:49

have the right to do

00:34:50

so where do you have it, there is

00:34:53

information about this card,

00:34:56

nowhere of course, this is it, it’s not the

00:34:58

only product that we

00:35:00

provide Uh-huh And what other conditions

00:35:02

are there for the card? Maybe there are some other

00:35:04

cards out there that are more expensive, cheaper,

00:35:06

or do you have it? one look, we

00:35:08

also have such information

00:35:11

about the validity of this card. Here it is

00:35:14

valid in the territory of Naberezhnye

00:35:16

Chelny. I am also

00:35:19

valid all over the world. Well, we have

00:35:22

information that this card is valid in the

00:35:25

territory of Naberezhnye Chelny; your client

00:35:28

lives in a completely different

00:35:30

region; there is only one IT tow truck

00:35:39

it turns out,

00:35:43

uh, what is

00:35:48

this? Here's an

00:35:50

example, I'll take this cloud. Tell me

00:35:54

please, here are the terms of the

00:35:58

obligation to purchase this

00:36:00

technical assistance on the road. It's a

00:36:07

loan agreement. Yes, please

00:36:10

print out a copy of the agreement,

00:36:12

we lost

00:36:14

it now in just a couple of minutes, we'll find out

00:36:17

about the card and then we ask

00:36:22

the person does not provide a copy that in a

00:36:25

week or

00:36:26

through a

00:36:28

bang he is trying to se e Nati in the program there is a

00:36:31

signature there, but you don’t have it. The program needs to have all the

00:36:33

seals and

00:36:35

signatures

00:36:37

without the signatures of you that there is no seal

00:36:40

here, the signature cannot be put in. You

00:36:42

are asking for a copy at the time of delivery, of course.

00:36:45

program, I can print out the contract for you

00:36:56

well How and where are the mandatory

00:36:59

conditions for purchasing this card written down, how much did

00:37:02

he

00:37:04

need it, the client in your presence

00:37:07

informs you that this information was

00:37:10

not brought to him, he found out After

00:37:12

some time that some I don’t know 286

00:37:14

000 rubles, he paid some kind of

00:37:17

car technical support, he

00:37:20

only found out about it a few days later,

00:37:22

weeks later, he even contacted the manager,

00:37:25

the manager told him everything, you signed it, you

00:37:29

familiarized yourself with us, no questions

00:37:32

should arise from you, he did not ask you to

00:37:34

sell it he came to buy a car,

00:37:37

applied to get a loan product,

00:37:39

and you have a license to film, so you

00:37:43

go out to the salon, as if you are removing

00:37:46

the permit, a written document, a written

00:37:48

document, a license, I don’t like that they’re

00:37:50

filming me. Well, we have the right to just

00:37:54

film, so when you’re filming, you don’t have the right to

00:37:56

film the film. there’s a camera there too, you

00:37:59

have permission to film, the manual

00:38:02

is there, yes ours are there, it’s

00:38:04

as

00:38:06

if

00:38:08

I’m being filmed I don’t agree, well, your

00:38:12

consent is not

00:38:13

required by

00:38:15

force of

00:38:17

law, there is no such requirement, you can

00:38:19

provide a document. What, well, on

00:38:23

what basis are you negotiating with

00:38:25

me now? for the client

00:38:28

for the client, I am his representative Tell me

00:38:31

that you will represent him, look, here is the

00:38:33

client and I am his principal, okay, but

00:38:36

you must have some kind of document

00:38:38

that records what so you should

00:38:41

now state that I am his

00:38:42

representative Well, this is in words Yes, in

00:38:45

words, he has every

00:38:48

right, I can have every right not to talk to you,

00:38:52

not to talk, this is already

00:38:54

a responsibility, there is no

00:38:55

responsibility. Why are

00:38:58

you so confident about this?

00:39:00

Speak in a

00:39:03

pose simply indicating this is an additional

00:39:07

agreement, a contract for the provision of services is written here

00:39:11

286,000

00:39:12

this is excellent, this is an additional

00:39:16

agreement to the contract is an agreement for

00:39:20

what services and the copy of the agreement and the act

00:39:23

is obtained a Add to the agreement that

00:39:26

the agreement of what services the agreement for the provision of

00:39:30

car dealership services to a car dealership is correct And

00:39:32

this is an agreement for the provision of what is this And everything

00:39:36

where in the purchase and sales agreement this is the services

00:39:40

of a car dealership Let them not

00:39:42

say anything about additions where is the main

00:39:44

agreement where is the loan agreement where is

00:39:47

this written down 286,000 we don’t have a

00:39:49

new agreement the loan agreement

00:39:51

is signed between the bank So you

00:39:52

say that this is a mandatory condition

00:39:54

as this information Irina just

00:39:56

said approx card we have just

00:40:01

Irina said that this necessarily

00:40:03

How How

00:40:05

did he do it?

00:40:23

He asked to sell it. Perhaps Well, let's see where he writes the statement. Uno gave his consent. How did he understand that you have any kind of card? for the

00:40:25

fact that you sold him a

00:40:29

card, how did you sell him? You

00:40:31

introduced him. Under the signature or as the certificate

00:40:35

is printed, you want to say that here is a

00:40:38

brooch, this is a

00:40:40

certificate, this is an

00:40:42

electronic card certificate, the

00:40:45

number is entered here, this is a

00:40:47

certificate,

00:40:48

yes. Well, let the certificate be good for you.

00:40:52

Yes, I correctly understand that

00:40:54

the information about the card would be

00:40:57

properly communicated to the consumer. No, we convey it to

00:41:00

every client. Please explain why

00:41:02

you are dragging your feet there if the agreement and if the

00:41:05

vehicle purchase and sale agreement

00:41:07

states these are yours; the

00:41:08

sales agreement indicates data

00:41:11

only for the car, good in the loan

00:41:13

agreement it is indicated the loan agreement is

00:41:16

indicated purchased e card credit

00:41:20

agreement I will provide you with you there is a

00:41:23

loan agreement with me Let's

00:41:26

see Let's

00:41:27

see In what paragraph What

00:41:30

conditions please tell me here here in the

00:41:33

agreement another agreement where it is mandatory

00:41:36

Clint signs two copies of the

00:41:39

loan agreements

00:41:41

Yes a copy of the banks there It turns out there are

00:41:45

more documents there, and it’s

00:41:48

written in the contract that I have to

00:41:51

pay 286,000 rubles. In your case, it

00:41:55

should be here, yes. Can I take a copy of yours right now for

00:41:59

a second? I’ll

00:42:02

give it to you, the bank owes

00:42:05

you a document with the accounts

00:42:08

where the money is being transferred. So

00:42:10

let’s I will help you 286,000 rubles

00:42:13

are transferred Chelny courtyard Yes, they

00:42:17

transferred the transfer who the bank is transferring the

00:42:20

relationship between this ochesky

00:42:22

courtyard and poo need something Of course, it seems that there is

00:42:27

no

00:42:29

mzhe Let's go sit down it turns out that

00:42:32

about the credit

00:42:35

money to list where this is where this is

00:42:38

the agreement

00:42:41

of the ethos if probably means it’s not written

00:42:44

Look, look, you Pete, you’re saying

00:42:47

that I don’t need these pieces of paper

00:42:50

because of this,

00:42:53

I said that this is an internal

00:42:56

document agreement to the main contract, a

00:42:58

copy of all the documents I have, these are all

00:43:02

the documents, everything that we can provide at the moment

00:43:04

is, listen Anton,

00:43:07

you are now trying to mislead me,

00:43:09

let’s do this, well, this is

00:43:11

what we have come to. Now, what are you bringing our conversation to?

00:43:13

You are talking about the fact that

00:43:16

give us time, we will answer

00:43:18

your requests for your demands

00:43:20

correctly, yes, if this happens, then

00:43:24

We don’t work out this way, we

00:43:26

work out differently with

00:43:28

112 23 operator can I help you Hello

00:43:31

Hello, please tell me that a

00:43:34

police squad is needed, what do we need? But we

00:43:37

bought a car, it turned out to be of

00:43:39

poor quality, we are trying to return it and

00:43:40

get

00:43:42

money, the car dealership refuses to

00:43:45

provide any

00:43:47

documents, refuses to pick up it is

00:43:51

possible that the car does not have a return vein, the funds are

00:43:56

at what address and

00:43:59

we are so Khasan Tufan Avenue, building

00:44:04

3A, so this is the city of Naberezhnye Chelny,

00:44:08

the police department will come, and we will ask that the

00:44:12

district police officer authorized to come

00:44:14

about this map, regarding all the

00:44:16

documents, to carry out an inspection The scene

00:44:19

of the incident and we will already formulate this

00:44:23

material. Your position, of course, for us,

00:44:26

well, it is extremely

00:44:28

unclear why you are behaving this way,

00:44:30

as

00:44:32

if you sold a low-quality car,

00:44:35

you deceived the client with this, both with

00:44:38

this card and with the condition of

00:44:40

the car, you are now sitting with me,

00:44:42

proving, proving and you’re trying to

00:44:44

convince me that I’m not proving anything with the car,

00:44:47

I’m telling you that we’re ready to

00:44:48

provide you with all the documents upon request,

00:44:50

okay, why then did they sell the car with

00:44:52

bits and not provide this information?

00:44:56

We see that’s completely wrong. Why do you

00:44:59

think so? Here’s the video filming being done at

00:45:02

your place specifically for us.

00:45:06

Kato we We record your behavior, your

00:45:09

position that Open the Constitution of

00:45:12

the Russian Federation Article 9 and

00:45:15

Read carefully also Open the

00:45:18

Civil Code Article 152

00:45:21

TO2 read and then that we have the

00:45:25

right to introduce video recording

00:45:29

video recording Perhaps you have the

00:45:32

right to negotiate to request

00:45:34

any documents please do

00:45:36

this request officially through the court

00:45:39

Why why should we bother the court

00:45:41

to get some

00:45:47

documents, I’ll

00:45:49

erase them, listen, you brought out the emotions of your

00:45:53

client, Ita’s moral and ethical suffering

00:45:56

from this whole situation for how many

00:45:58

months does he have to go ask you to

00:46:01

return his, so as far as I know,

00:46:02

he applied 2 weeks ago three

00:46:04

he called Alexander You have such a

00:46:06

manager Alexander, please invite

00:46:09

him to work for me Why do you

00:46:11

react this way Why don’t you meet halfway

00:46:13

to resolve this issue Why don’t you

00:46:15

take the car back because

00:46:17

there is no reason you sold a low-quality

00:46:19

product, you have to approve And I

00:46:22

I don’t think so, well, prove it back to us, except for

00:46:25

these, I don’t know, two pieces of paper,

00:46:26

everything is stated that only the

00:46:28

hood lid is painted and nothing else. That

00:46:31

is, those reasons are those package of

00:46:34

documents you think are just arguments. Well, so

00:46:37

far everything is clear, that is, we are from the

00:46:41

client We didn’t have a task that now you

00:46:43

know, this is how an adult

00:46:45

man looks like a crustacean. Why are you insulting me? I say,

00:46:49

you hear me, you look like [ __ ]. I’m not

00:46:52

saying that you are a

00:46:55

fool. You act like a small child.

00:46:58

You are the whole head of the sales department who

00:47:00

came to you with complaints; you even They didn’t

00:47:02

try to resolve it, but it’s resolved in

00:47:05

such a way that the

00:47:08

buyer is invited, so the car is

00:47:11

inspected for this very thing for each position, that

00:47:14

is, the fender, hood, I don’t know the headlights, and so

00:47:16

on, you didn’t do anything, you didn’t invite

00:47:19

either a technical expert or

00:47:21

yours, what’s his name? months later, you

00:47:25

know 3 months have passed since the moment And

00:47:29

how long has it been, please open the door, it’s

00:47:33

hot, I’ll open it, we’re interfering with the client Well, we’re waiting for the

00:47:38

police, we’re waiting for the police, Yes, we’ll

00:47:42

wait for the police, and I

00:47:46

understand that we’ll wait here too, and everything else

00:47:48

[music] the

00:47:55

rest

00:47:57

Hello, you called the The duty

00:47:59

station of the Russian Ministry of Internal Affairs for the city of

00:48:02

Naberezhnye Chelny, your conversation is

00:48:06

being recorded. And hello, you left a

00:48:09

request for the Khasan

00:48:13

Fano car dealership Germa

00:48:19

116,

00:48:25

what is the technical department of the police again,

00:48:28

please tell me 37

00:48:31

9702 Yeah, thank you all, this is the duty station

00:48:36

[music]

00:48:44

Yes The number is dialed incorrectly

00:48:53

Please

00:48:55

Hello,

00:48:58

Republic of

00:48:59

Tastan BC I will ask you to duplicate the

00:49:01

application to hurry up the station We, in

00:49:03

turn, will try to get through by phone Hello hello

00:49:07

Jamal

00:49:10

Akhmedovich all 40 minutes

00:49:17

now this is

00:49:20

a fixation

00:49:22

but the law of the police has the right to

00:49:27

control Yaga

00:49:30

to give permission, I’m telling you that the

00:49:33

article gives us the

00:49:38

right to

00:49:45

send Let’s essentially say that you

00:49:50

can be served in January, January 17, 2022, the

00:49:57

client purchased

00:50:10

a car after No, we

00:50:14

declare the horse, you know

00:50:18

the order, the

00:50:25

end of the conversation is that you will leave now,

00:50:28

I understand correctly, if you don’t leave,

00:50:30

then talk here, why

00:50:32

then leave and close down, you have something to

00:50:35

hide, and why then should we

00:50:36

prevent him from

00:50:39

entering the car he chose then Kul

00:50:43

drew up a purchase and sale agreement they explained

00:50:46

that the contract indicated the condition at

00:50:49

the time of

00:50:55

transfer the road Yes, you offered him the

00:50:59

problem he didn’t get it, he didn’t impose it, he imposed it,

00:51:02

he imposed it, he

00:51:06

paid for it when he bought it, it turns out yes or

00:51:08

when he bought it Well, when he bought it car

00:51:11

yes How does payment for the card

00:51:13

take place payment through a loan

00:51:16

it turns out through a bank payment is received

00:51:19

through a bank Well, on the territory of the car dealership there are

00:51:22

probably some agency

00:51:24

agreements there yes yes in the presence of a

00:51:28

bank employee it turns out when the

00:51:30

claim was received in early April on

00:51:34

the fourth it was sent and

00:51:37

you received it and it was sent, yes, but it was received,

00:51:40

look on the back

00:51:41

side, in fact, the managers called you,

00:51:46

they called you. Well, we received it

00:51:49

somewhere at the end of April and correctly received it, there

00:51:53

weren’t any more like that, we

00:51:57

had oral ones, that is, before we

00:51:59

We wrote a letter, we called the

00:52:01

manager Alexander, we talked about the

00:52:03

situation that had happened, about what

00:52:05

we wanted in part of this card, which

00:52:10

286,000 asked for Return

00:52:13

286,000 There will be no claims.

00:52:16

They refused, then after which we received

00:52:18

a claim. Well, again on the phone

00:52:20

that you Let's then terminate the contract,

00:52:22

take the car and explain why they

00:52:25

also refused

00:52:27

and blocked all the numbers. The client

00:52:31

could not get through, after which he was

00:52:33

forced to write a letter of complaint and

00:52:35

send them by mail.

00:52:39

We also had a request

00:52:43

for provision of

00:52:45

preparation for the sale of the car, that is,

00:52:47

sales training should have been

00:52:55

completed

00:52:58

so the request was left to them; the request was not an oral

00:53:01

request. Well, guided by

00:53:03

the article, the lawyer prepared a written response to the request; an

00:53:06

oral one; yes, it turns out, yes, that is, this is

00:53:09

for our request. Yes, we already have

00:53:11

an answer. Yeah,

00:53:14

we have a question about what, well. We would like it to be

00:53:18

explained how what was the condition of

00:53:20

the car? Well, it says there, the answer is

00:53:23

about that. I don’t know what is

00:53:25

written there. We didn’t receive that answer

00:53:28

about the documents. Well, the main thing is that you also

00:53:29

made a good copy for us. I explained

00:53:32

that we had the technical documents before your

00:53:35

arrival. here they were sitting

00:53:42

[music]

00:53:43

talking, such a possibility, but

00:53:46

what do you mean about the

00:53:49

condition of the car, the condition of the

00:53:51

car that the gentleman is talking about,

00:53:54

it is indicated in the acti primo front

00:53:59

When I attached this to the request

00:54:03

You don’t have any other documents There

00:54:05

are no others And we don’t have anything you are also obliged

00:54:08

to provide you are obliged to provide the

00:54:10

entire history

00:54:13

of the car we imposed the

00:54:16

car on the client the car I am not imposing anything on you, but

00:54:19

your explanation is also a document. We do

00:54:30

n’t have an answer. We have a naked answer. You meant this document with your appeal, I don’t know what it is there, well, I haven’t seen it yet this is your

00:54:34

explanation article n pen may not give

00:54:37

against itself yes signature Yes

00:54:41

signature Captain important point regarding

00:54:44

clarification of

00:54:46

information Were technical

00:54:48

documents issued Are these technical

00:54:50

documents available at the time of sri he provided

00:54:54

Yes documents we will study there will not be enough we before

00:54:58

Request and I indicated that Therefore, Odu we are requesting

00:55:06

Accept the request has been

00:55:11

prepared so look You are now

00:55:14

receiving a letter from Dan on the

00:55:18

request will also be sent to you A

00:55:21

full check has been carried out You will

00:55:25

answer

00:55:33

everything in principle,

00:55:36

the position is clear Goodbye Have a nice day I was glad to

00:55:41

meet you I hope you think about it and accept

00:55:45

some nonsense I know there is the right

00:55:46

decision, I’m getting to what I’m getting at. Which, again,

00:55:49

maybe will convey to the management so that we don’t

00:55:50

go to court, you can

00:55:53

leave your phone number. I think maybe just

00:55:56

practice with our lawyer

00:56:00

with your

00:56:02

[music]

00:56:25

lawyer

00:56:27

[music]

00:56:55

H

00:57:01

N

Description:

Герман АВТО, официальный дилер, г. Набережные Челны, ул.Хасана Туфана, д. 3А. Дата съемки 12.05.2022г. Купили автомобиль КИА Оптима. Автомобиль битый. Краска слезла. Авто дилер на претензии покупателя не реагировал. Летим в Татарстан. ▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰ ❗ИТОГИ 2021: Видео №118 - https://www.youtube.com/watch?v=X-JYStEECxo ▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰ 👉 МОСКВА и САНКТ-ПЕТЕРБУРГ. Представительство физических и юридических лиц по уголовным, гражданским, административным и арбитражным делам. Контактный телефон +7 (929) 113-7777 WhatsApp - https://www.facebook.com/unsupportedbrowser Официальный сайт МПЦ - https://мпц.рф E-mail: [email protected] По вопросам приобретения франшизы: E-mail: [email protected] 🔸Поддержите нашу работу: Донат - https://www.donationalerts.com/r/mpcrf Банковская карта - 5469 5500 6513 6530 ▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰ ✔ Телеграм-канал МПЦ: https://t.me/mpcrf ✔ МПЦ в ТикТок: https://www.tiktok.com/@mpc.spb ✔ МПЦ в ВКонтакте: https://vk.com/club211186476 ✔ МПЦ в Яндекс Дзен: https://dzen.ru/mpc ✔ МПЦ в Rutube: https://rutube.ru/channel/24837155/ ▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰ ❗ ЗАКОН защищает тех, у кого хороший адвокат! *** Если Вам понравилось это видео: 👍 Ставь ЛАЙК! 🔔 Жми КОЛОКОЛЬЧИК! – И не пропустишь следующее видео. ✔ Остались вопросы? Есть мнение? Напиши в КОММЕНТАРИЯХ! *** Данный видеоролик изготовлен в целях реализации конституционного права на сбор, получение и обработку информации, в целях фиксации событий и опубликован исключительно в учебных, просветительских и иных общественно-полезных целях. Эта видеозапись может нарушить ваше представление об окружающем мире. А также содержит оценочное суждение автора, не имеющее целью оскорбить кого-либо, а равно разжечь ненависть к кому-либо или к какой-либо социальной группе, в том числе к социальным группам, таким как: банковские служащие, судьи, прокуроры и прокурорские работники, сотрудники полиции, инспекторы ДПС, судебные приставы и иные чиновники, и государственные служащие. Не все персонажи вымышлены… Межрегиональный правовой центр

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