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Responde a Vox: "¿Quién es usted para decir aquí quién es más español?"

Responde a Vox: "¿Quién es usted para decir aquí quién es más español?"

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00:00:00

[Music]

00:00:05

the phone rings 200,000 times a year,

00:00:08

they are calls to say what perhaps you don't

00:00:10

even say to the family where

00:00:11

you can simply stop fulfilling

00:00:13

that mission of being strong and fighting

00:00:16

all the time on the other side a voice that

00:00:18

gives you life I am Juan Lu Sánchez today in a

00:00:22

topic a

00:00:23

day when cancer calls

00:00:27

[Music]

00:00:31

one thing before we start we have a

00:00:33

super offer for you Enjoy all

00:00:35

the contents of newspaper.es and podimo for

00:00:38

only

00:00:39

3.25 per month you have all the details in

00:00:42

the newspaper.es bar promo

00:00:51

podimo is the atmosphere of a call center

00:00:55

one of those teleoperator centers

00:00:57

that looks like a factory but for

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telephone calls people sitting in front of

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the screen with headphones with a

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built-in microphone talking to

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someone non-stop gesturing with

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hands a call and then another call

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but this is not a call center

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anyone here no one calls

00:01:13

complaining about a website that doesn't work or

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asking about the cheapest rates

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Here you talk to people who have

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[Music]

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cancer the association's telephone number

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Spanish Against Cancer has existed since

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1991 and receives about 200,000

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calls a year. The number is

00:01:37

9136, it is free and I leave it in the

00:01:40

description of the episode in case you

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need it. Since 2017, this

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telephone number works 24 hours a day at

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any time as well. at night,

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any patient or family member of a

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patient can call this number. The

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professionals who work here have not only

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worked before as

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telephone agents, they also receive

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medical training, they know what

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cancer is, of course, and they know its social,

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economic, and work impact, they receive notions of

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psychology, not everyone is good for

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this But there are people who are, like Vicente, how was your

00:02:10

night last night? No,

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V, I'm not in the morning, I'm on my

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bad and ordinary shift. Vicente receives

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his morning shift at the

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association's headquarters. Spanish against Alcácer in

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Madrid to my colleague from the newspaper.es

00:02:22

David Noriega and they do what Vicente

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does best

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[Music]

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talk Hello Vicente how are you Very good

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when when the phone rings what

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do you usually find the other one on the other side

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well You can find many things,

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there are many types of calls. The

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vast majority of calls are patients

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who, well, they may be newly

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diagnosed, they may be in the middle of

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the disease, half of the treatment, or

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even people who have finished the

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treatment they need. Well, a space

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to talk to receive guidance

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to vent even

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then what the service is, we

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do it for both

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oncology patients and family members of

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patients, we make it sensitive in all

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our locations and I understand that each

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story is different but I don't know if

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there is any key that works to

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reassure Most of them at a

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time when they have just received a

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diagnosis of cancer, which is something

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that is quite scary, I understand, but it

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is a process that usually scares you. So

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when a person calls you, especially

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those who are newly diagnosed, there is no

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key. For that person to calm down,

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it is you. Listen to what they are telling you and

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above all, feel, make them feel that they

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are welcomed, that we listen to them,

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leave a space for them to talk and then

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based on what they tell us,

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ask them questions to calm them down. There is

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people who call with a lot of

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nervousness, ensuring that the call

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has an atmosphere of trust that they

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are listening to me, they are

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understanding me and they are empathizing

00:04:02

with me, above all, the trick is to Listen

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is to Listen Attentively, do what

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we call this active listening to

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the person who calls us. call, do you remember

00:04:12

a call that has especially marked you

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because there are many calls,

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we receive many, many calls,

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so each call is a

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different story. The ones that always tend to

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touch me a little more are those people

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who have spent a whole life together, because

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one of the two spouses Well, maybe

00:04:31

he is sick or has died,

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they give you that emotion of having been

00:04:35

together all your life, so

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maybe those are the ones that can touch me the most.

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Someone interrupts

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my partner's conversation, David with Vicente, he is my

00:04:43

angel of peace.

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guard Ignacio has cancer and called

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this infoc cancer phone number some

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time ago. The voice he found on the other

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end was that of Vicente Ignacio. He calls him

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his guardian angel. He sits down and

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tells us his story. Hello Ignacio, how are you?

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Very good, tell us a story. a little bit about your

00:05:04

story When you were diagnosed with cancer

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Well look Hey My story is that of

00:05:08

any person in whom through

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a series of medical examinations

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they begin to see that there is something that is not

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right and at a given moment well after

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some tests They call me and tell me

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what my situation is, which is

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prostate cancer, and the truth is that at

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that moment, it's completely over your

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head. I mean, I remember

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perfectly well that I entered the

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health center or did I imagine that the The person who

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entered that health center and the one who

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left that health center is not the

00:05:34

same. I mean, I realized from the

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first moment that it was a very

00:05:38

shocking diagnosis. Were you able to assimilate everything that they

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told you in that consultation at that

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moment? You needed to think about it

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because I'm going to be very clear, I didn't

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assimilate it at that moment nor in the

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next moment with the oncologist who was where

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they told me. Now the things

00:05:53

that impacted me the most I was able to

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assimilate it because when I was with the

00:05:58

oncologist afterwards Well to see that

00:06:00

my cancer could not be operable because

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I had a metastasis in the hip, then

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I realized that I had not been able to

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assume what the word

00:06:09

high risk means in my case and I don't know how

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you remember because during the day I understand

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that you have a network I understand that you have

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a network that can help you

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or that can listen to you But what is it like That

00:06:20

first night when you get to bed there is

00:06:22

silence and darkness what is

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going through your head because you have

00:06:26

described it perfectly or Whether the problem is,

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I tell myself that it wasn't the day because during

00:06:32

the day you have an emotional network and the

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professional network. The emotional network is the one

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that gives you support. What happens at

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night when you don't have either of the

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two? You are there. alone in your bed with your

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thoughts with your tiredness of the day And

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from there a lot of

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negative thoughts are triggered, no And then it is

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at that moment when you come to

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consider your own existence and that was

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when I realized that I only had I had

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to stop because otherwise I was going to focus

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when you called the infocancer phone number

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what did you say how I

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don't know how you introduced yourself what doubts

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you raised at that moment Well look

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When I called the infocancer phone number

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I remember that I was at home It was

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very difficult for me to call because I didn't know what

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I was going to find and I can

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convey, if you'll allow me the expression,

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that among all the [ __ ] that

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cancer entails, well, there is good news or in

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this case there is extraordinary news,

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one of them is the existence of this

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association and the cancer infoc telephone number and

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all the professionals behind it

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because in that moment of uncertainty

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what I saw was a person who was

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Vicente who helped me, he knew how to calm me down and

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after asking me questions and

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reassuring me because it really was a

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moment that I I had a hard time because he asked me

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a question and I gave him an answer. No,

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he asked me what you want from us and

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I told him not to get out of my head. Do you remember

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how long that first

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call lasted? I don't know, but I

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remember that I even cried on that one. first

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call because I felt absolutely

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liberated, I can't tell you that

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it was 20 or 25 minutes, that is, I still

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get emotional remembering in Lame I made a

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flan and then I remember that that

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professional and I tell you Vicente who was the one

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who helped me Then I asked to

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meet him Because hey, I affectionately

00:08:19

tell him that you are my guardian angel, not

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because at that moment I felt Well, I'll

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tell you, a Liberation to the point

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of at one point bursting into tears, that is,

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because I had really seen that I

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had

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managed to break that Not that wall That

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wall of uncertainty that I had

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No what did you feel when you hung up the

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phone you were better than when

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you called without any doubt I

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mean but in a radical way I mean it was a

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tremendous liberation I called my wife and

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told her ok I think I think I have

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done well, that is, the advice that

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my friend Isabel gave me, I said, I think I have done

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well, they told me that they were going to put me in the

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hands of a professional from the

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association. And from then on I had

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a lot of peace of mind, I insist on

00:09:04

everything. what surrounds this disease is that

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this disease is a

00:09:08

permanent cloud it is a

00:09:10

permanent cloud this this disease

00:09:12

confronts you with your own existence eh

00:09:15

what this disease does to you is that it takes you out

00:09:16

of your sense of immortality we all

00:09:18

act as if we were Immortals and

00:09:20

suddenly a doctor, a doctor in my

00:09:23

case, tells you, well, you have

00:09:26

prostate cancer and then an oncologist

00:09:27

tells you, Well, you have a high

00:09:29

risk

00:09:30

and it's like they take you off the table of

00:09:32

immortality and make you play at the

00:09:34

table. of mortality

00:09:36

consciously and that is hard because

00:09:39

we are not prepared to face our

00:09:41

existence in those terms. So

00:09:42

I recognize that at that moment when

00:09:44

I hung up it was an absolute liberation to

00:09:47

know that I don't know how this story is going to end

00:09:49

but I do know that no matter what happens

00:09:53

I will be in good hands and how

00:09:55

are you now how are you feeling phenomenal

00:09:58

in phenomenal spirit I have managed to

00:10:00

join

00:10:02

work life I have continued to maintain

00:10:04

friendships with the people I love

00:10:06

with all my family who have been

00:10:08

supporting me my wife and my children and And

00:10:12

then I can tell you that

00:10:13

fortunately I have managed to break the

00:10:15

dynamics of the patient, which is one of the

00:10:18

problems that this disease has that you

00:10:19

are involved in a constant cycle of

00:10:22

visits of moments of uncertainty that do

00:10:25

not disappear because I continue in

00:10:27

treatment I still have to visit

00:10:29

the hospital I still have to be in

00:10:32

the waiting room of the guero marañón

00:10:34

where you are impressed by what you see, which is the

00:10:36

silence because you perceive the

00:10:39

worried faces of the patients

00:10:41

there every time I pass the door to

00:10:44

visit my oncologist, Dr. López

00:10:47

Well, when you sit down and see her

00:10:49

reading on the computer, many times

00:10:51

I pray to God, stop reading and tell me what

00:10:54

you are going to find, I am in very

00:10:57

good spirits and now what What I do

00:10:59

see is that I have those tools to

00:11:02

face those situations of

00:11:04

uncertainty. In that phone call,

00:11:07

what was my discovery that I received? They

00:11:10

gave me the answers, not about

00:11:11

what I wanted to hear, but about what my

00:11:14

reality was. So the emotional side. It is

00:11:17

very important but the professional side

00:11:19

is more important because they are the ones who are going to

00:11:20

focus you and the ones who are going to tell you the

00:11:22

reality, not what you want to hear but what you

00:11:25

really need to hear about what

00:11:28

your reality is.

00:11:30

Well, we are talking about Vicente who

00:11:31

he is here next door you have

00:11:33

met us today you met before How

00:11:35

was that moment of seeing each other in person

00:11:37

after a call as important

00:11:38

for you as you are telling us and Well

00:11:40

the truth is that I could tell

00:11:42

Vicente to go out and not hear this but

00:11:45

but well Look, I wanted to value

00:11:48

the work that Vicente did in me,

00:11:50

but above all, make it sensitive

00:11:52

to all the professionals who work

00:11:54

on that phone. They didn't answer me yes

00:11:57

and the night before I didn't sleep, nervous, that is,

00:11:59

it was as if it were me who knew As if it

00:12:02

were the first visit to my girlfriend and

00:12:04

how is it going to be, then I was very

00:12:06

nervous. The truth is that I remember passing

00:12:07

the door and then they told me, look,

00:12:10

this is Vicente. I saw him and said screw it,

00:12:12

well, I already make faces at him, no, but it was a

00:12:14

moment of absolute emotion, that is,

00:12:17

total, and you, Vicente, how do you remember

00:12:20

that meeting? Well, the truth is, the day

00:12:22

before I said what a nerve, you know, it's putting a

00:12:25

face on a person that we've attended to,

00:12:28

you know, and that person, as

00:12:30

Ignacio has said, puts the value of the

00:12:32

professionals, not only of me, who happened to

00:12:34

pick up the phone at

00:12:36

that moment, but of the 30 people in

00:12:38

the infocancer team who answered

00:12:40

the call. That's why the fact that he

00:12:43

came to meet me was not

00:12:46

important. He went to meet the whole

00:12:48

team. So that was very important

00:12:50

for the whole team, that's why the

00:12:52

other teammates were so excited when they

00:12:54

saw him. Thank you very much, Vicente, we'll

00:12:57

leave you with the phone again, so

00:12:59

thank you very much for assisting us

00:13:01

and for giving voice to the association

00:13:05

Thank you very much Ignacio for sharing your

00:13:06

story with us, thank

00:13:08

you for the opportunity you have

00:13:10

given me to spread the word about how important it is for

00:13:12

people to know that they

00:13:14

are not

00:13:16

alone in this disease and before leaving we thought

00:13:20

about that moment in which you get away from your

00:13:21

own life and disconnect from everything

00:13:23

listening to fascinating stories, close your

00:13:25

eyes and enjoy the best

00:13:27

sound documentaries on podimo And

00:13:29

remember if you enter the newspaper.es bar

00:13:32

promo podimo you have a super offer for

00:13:35

3.25 per month you If you become a member of

00:13:38

eldiario.es and you will be able to listen to all

00:13:40

podimo podcasts without advertising, this is

00:13:44

one topic a day, the podcast journalism.

00:13:50

produced by

00:13:53

Carmen Ibáñez Marcos García Santonja and

00:13:56

iasc Pérez The editing is by Pedro

00:13:58

Nogales I am Juan Lu Sánchez tomorrow

00:14:01

another topic

Description:

Hablamos con personas que, en su trabajo, en su día a día, cogen el teléfono. Es un teléfono que recibe 200.000 llamadas al año. Es el teléfono de la Asociación Española contra el Cáncer. Es el 900 100 036. Es gratuito. Desde 2017 se puso en marcha el servicio 24 horas. En cualquier momento, también por la noche, cualquier paciente o familiar de un paciente puede llamar a este número. Los profesionales que trabajan reciben una formación médica, conocen lo que es el cáncer, su impacto social económico y laboral y reciben nociones de psicología. Uno de estos trabajadores es Vicente, con el que habla el periodista de elDiario.es David Noriega. Además, conocemos también a Ignacio, un paciente de cáncer que llamó a Infocáncer y que encontró la voz de Vicente. *** Envíanos una nota de voz por Whatsapp contándonos alguna historia que conozcas o algún sonido que tengas cerca y que te llame la atención. Lo importante es que sea algo que tenga que ver contigo. Guárdanos en la agenda como “Un tema Al Día”. El número es el 699 518 743. 🔗 Ya puedes escucharlo en: https://www.eldiario.es/blog/al-dia/podcast-cancer-llama_132_11293463.html Hazte socio de elDiario.es y llévate un año gratis de Podimo, la plataforma con miles de podcast y audiolibros. Tienes todos los detalles en elDiario.es/podimo Si te gusta este podcast, en el boletín ‘Al día’ te resumimos cada mañana las claves de la actualidad en un correo electrónico que tardas cuatro minutos en leer. Se envía a las 7.30h. Suscríbete aquí: https://www.eldiario.es/blog/al-dia/suscribir-boletin-al-dia/ 👆 Puedes suscribirte a 'Un tema Al Día' en la aplicación de podcast que uses habitualmente: Spotify: https://open.spotify.com/show/54Vnd9qwrTaINwzCkTTIWO?dl_branch=1&nd=1 Apple Podcast: https://podcasts.apple.com/es/podcast/un-tema-al-d%C3%ADa/id1586302997 iVoox: https://www.ivoox.com/podcast-un-tema-al-dia_sq_f11360990_1.html Google Podcast: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cub21ueWNvbnRlbnQuY29tL2QvcGxheWxpc3QvNTU0NTM5YzktYjNiMi00MzFhLTlmM2EtYWRhNDAwNmQwNGEwL2ZkYjdhYzI0LTFjM2EtNGEwZC1iMDNiLWFkYTQwMGIyZTdhMS8xNjFiMjZkYi01Zjg1LTQyYTktYWJjOC1hZGE2MDA4YTUyOGIvcG9kY2FzdC5yc3M Podimo: https://podimo.com/es/aldia Amazon Music: https://music.amazon.com/podcasts/19d71d40-b0a6-469d-a2a6-c9ff68823ef9/un-tema-al-d%C3%ADa RSS: https://cutt.ly/5AZqE37 --- HAZTE SOCIA O SOCIO de elDiario.es: https://usuarios.eldiario.es/hazte_socio/ Suscríbete a nuestro canal de YouTube: https://www.youtube.com/@eldiarioes

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The browser/computer should not freeze completely! If this happens, please report it with a link to the video. Sometimes videos cannot be downloaded directly in a suitable format, so we have added the ability to convert the file to the desired format. In some cases, this process may actively use computer resources.

How can I download "🎙 PODCAST | Cuando el cáncer llama: el teléfono que acompaña a pacientes y familiares" video to my phone?

You can download a video to your smartphone using the website or the PWA application UDL Lite. It is also possible to send a download link via QR code using the UDL Helper extension.

How can I download an audio track (music) to MP3 "🎙 PODCAST | Cuando el cáncer llama: el teléfono que acompaña a pacientes y familiares"?

The most convenient way is to use the UDL Client program, which supports converting video to MP3 format. In some cases, MP3 can also be downloaded through the UDL Helper extension.

How can I save a frame from a video "🎙 PODCAST | Cuando el cáncer llama: el teléfono que acompaña a pacientes y familiares"?

This feature is available in the UDL Helper extension. Make sure that "Show the video snapshot button" is checked in the settings. A camera icon should appear in the lower right corner of the player to the left of the "Settings" icon. When you click on it, the current frame from the video will be saved to your computer in JPEG format.

What's the price of all this stuff?

It costs nothing. Our services are absolutely free for all users. There are no PRO subscriptions, no restrictions on the number or maximum length of downloaded videos.